Cons: This company needs to be put out of business! I would / will let people know of my terrible experience with them and let them know in my opinion should NEVER do business with NU car rental.
I feel I was scammed. With all my scheduled plans I was backed into a corner- and could not make reasonable reservations with another car rental company..
If you are truly interested in what I consider to be a scam. Feel free to call me.
You should not be doing business with
NU car! It makes me not want to do business with you any longer...
Doesn’t Kayak check out the credibility who they deal with?
Pros: NOTHING. we canceled the rental ahead of time because they are thieves. the advertised price was bait and switch. they told me $24 a day was the cost but did not mention the mandatory insurance (“because it’s Nevada” BS) doubled the price. you should not use this vendor on your site. look at the reviews. we went with Avis.
Pros: Honestly, nothing
Cons: I asked them specifically not to give me a convertible mustang, and then that's what they give me. The car is dirty on the outside. Smells like a wet ashtray on the inside, the windows don't fully close, and it was a rattle box.
Pros: The price the location and the customer service
Cons: To make some changes
Pros: Waited in line over 1 hour to find out they canceled our reservation because our flight was pushed back by 2 hours. Tried calling them all week and never once was successful in reaching a live person. They found us a car thankfully, but the van was in terrible shape. Customer service was slow, they had a line of people outside and inside with only 2 workers. Will never rent from them again.
Pros: Staff was friendly
Cons: My humble advice to everyone is to spend some extra amount and rent from a renowned company instead. This was my forat time with NU and certainly my last. I booked a mini van. Had to change one since ot wss driven 51000 miles, extremely filthy, full of stains and dents with noisy suspension. Had to request for a change. The second one qas 45000 miles driven with v filthy interior and unstable suspension. They had no other option. Hence, had to drive 1000 miles on such poor and unreliable vehicle. Pl take my advice and go for any other rental company instead.
Pros: Staff was really nice and kindly drop off and pick up us close, but there was a lot of Hidden fees they don’t tell you until I give you the bill.
Cons: Be more honest and transparent.
Pros: Easy and cheap
Cons: Nothing ,
Pros: From the moment I walked in to pick up my rental car, it felt like a set up or a scam. I walked in prepared with my ID, CC and confirmation email in hand. Before greeting me, the person behind the counter said “Are you aware of our mileage policy?”. I said no but I booked a car with unlimited miles. He said that it didn’t apply to my rental and that I would have to pay an additional $100 for unlimited miles. I said my email states otherwise, he said you can show me your email confirmation all day long, we have a different policy. I said it didn’t make sense because I specifically and intentionally booked a car with unlimited miles. I said is there is anything I can do? He said no and I said ok; he said I can cancel it. So I left. This all happened at 10pm at night leaving me scrambling last minute to find another affordable option.
Cons: This business is set up on the online travel Websites to trick you book their low rate and come in. Once you get there, they have the scam all set up and waiting to get you! Never book here! Highly unprofessional and unpleasant. I have no idea how Kayak and the OTAs are doing business with this company. False advertising at its finest. DO NOT BOOK THIS COMPANY!
Pros: Pick up and drop off was easy.
Cons: The headlights on the car was atrocious. Could hardly see in the dark and the high beams were non existent. Customer service was a bit abrasive. Sold you things you did not need.
Cons: car cleanliness, hidden fees
Pros: Staff was fine car was clean and in good condition tires were in good condition
Cons: Waited waaaay too long in line There were 15 people in line and only 1 person at the desk. Check in looked to be even more crowded and slow when I returned the vehicle. The worst part was when I secured the reservation it said FREE UNLIMITED MILEAGE. At check in I was informed that feature was only extended to out of state customers. I was told that to get unlimited mileage I had to pay $100.00 plus buy their complete insuranse package. I happened to be a Las Vegas local. I was in a bind and unfortuneately not in a position to walk. I was also told if I did not complete the reservation the fee paid to the third party booking company would not be refunded. Long story shor, I had to pay $320.00 for a two day rental of a Nissan Rougue I could have rented a luxury SUV at any of the reputable companies for less. There is no excuse to treat a local and potential regular customer significantly worse than a tourist/vacationer. Never again will I use this company. And from the looks on the faces (yes even behind the masks) of the 15 groups waiting outside of the office to get their vehichles, I'm guessing I'm not the only one who will be a one and done victim of this garbage company. Never again!!!!!
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from NU Car in Las Vegas.
NU Car has 2 rental locations in Las Vegas. Take a look at our NU Car rental location map to find the best rental cars near you.