2.0
Customer service was atrocious and SLOWReviewed 2026 Jul 16
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2.0
I pre-paid but when I got the car they forced an upgrade claiming there weren’t any other options. So I had to pay more upon pickup even the I reduced the amount of time I needed the car from 2 days to only 1 day. Ultimately it became I really over priced rental. The customer service wasn’t great either. Took a long time to pick up and drop off. This rental car isn’t at the rental car center either so expect a lot of waiting around for transportation. I wouldn’t rent from here again.Reviewed 2026 Jul 13
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10.0
Excellent Outstanding EasyReviewed 2026 Jul 12
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2.0
This is a scam. They tell you that you need to pay more when you arriveReviewed 2026 Jul 10
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10.0
No fuss - no issues. Despite a high deposit good value for money - if you have ample insurance on your credit card or otherwise you can drive with peace of mind. Service team with Thomas & his friends on the ground in Prague is excellent !Reviewed 2026 Jul 07
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8.0
OkReviewed 2026 Jul 06
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2.0
My experience was awful. My flight was delayed, so I arrived about 5-6 hours after my scheduled pickup. Apparently, after 2 hours they put the car I reserved "back out for rent." I had paid for a luxury suv, but they only gave me a standard SUV. They did not refund me for the upgrade I had already paid for. And they had the luxury SUV available, because they offered it to me as long as I paid another upcharge. All I got from the customer service person was "I don't make the rules." Also, their lot is not actually at SLC airport. It's a short uber drive or about a 2 1/2 mile walk from the terminals. They do have a shuttle, but it does not start running until 6a.m., so if you have a 7a.m. or earlier flight like I did, you'll have to drop off before they open and get an Uber to the terminal......or walk 2 1/2 miles. Fortunately, I was warned about this. As my Uber was pulling away, we were flagged down by two people (who look like they got the luxury suv I paid for) who asked if there was a shuttle. They had apparently not been told about the 6a.m. start time (it was around 5:30a.m at this point). Had I listened to the person behind the counter who told me to just get there at 6 and take the shuttle, I would have definitely missed my flight, because getting through baggage check and security took almost an hour. I believe the shuttle ends at 6p.m. as well, so make sure to check on that before your trip if you have a late arriving/departing flight. You might have to Uber to the rental then as well. Despite all that, the shuttle to the rental place (I at least got to take the shuttle on the day I arrived in SLC)was nice and clean and the driver was friendly and helpful. The car was decent, and seemed new, but my wife said it smelled like jagermeister to her. If you're going up in the mountains, I'd highly suggest something with a stronger engine than the Chevy Trailblazer. It struggled getting up. Also, the change engine oil light came on as soon as we got in the car, which left me wondering how well they keep up the maintenance. They were the cheapest option, so you get what you pay for. I will not choose NU the next time I'm in SLC.Reviewed 2026 Jul 02
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2.0
They try to upsell with the claim that your car won't be ready for another 45 minutes when you show up on time, Initially they say they'll upgrade you for a better car for $25 more and you'll get that car right away, failing to initially mention that they actually mean $25 per day.Reviewed 2026 Jun 26
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4.0
The car was good. The process to get it and return it was horrible.Reviewed 2026 Jun 23
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8.0
Clean vehicle and van.Reviewed 2026 Jun 18
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10.0
The Shuttle Driver was awesome , very helpful & knowledgeable. Staff was busy helping people who did not complete the online forms, but moved quickly through customers. Return was very easy and the shuttle Lady was right there to get us going. No hassle what so ever. Email instructions were clear and precise, pick up area was well marked and safe. Office was air conditioned and cool With plenty of seats. My midsized car was a Chevy impala , it was clean, ran well and was easy on gas.Reviewed 2026 Jun 12
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4.0
I felt like I got nickeled and dimed. So many extra charges. Even though the listing said unlimited miles, I could only drive 50 per day for free, after that there was a charge. Or I could have upgraded to unlimited miles. Proof of insurance required. They also require knowing your deductible.Reviewed 2026 Jun 07
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