6.0
Service was good. The outside and inside was not as clean as it should be. Previously smoked in. Had to spray Frebreeze to clear the smell. Car body and windows had been washed with a dirty rag. Streaks all over the car. Had winded the all windows.Reviewed 2023 Nov 15
review from![kayak]()
6.0
The car was clean and well maintained. The pickup was slow and disorganized - they did not have enough cars on hand to provide to those with reservationsReviewed 2023 Oct 22
review from![kayak]()
10.0
Great valueReviewed 2023 Oct 03
review from![kayak]()
2.0
wasn’t advised about 150 miles per day limit beforehand. had i known, wouldn’t have booked. had to cancel, felt like a bait and switchReviewed 2023 Jul 03
review from![kayak]()
10.0
Pros:Staff was great, rental car was nice and clean.Cons:The Advantage Rental space is actually separate from the rental facility and takes some extra effort to get toReviewed 2021 May 23
review from![kayak]()
8.0
Pros:It was quick and easy. Staff person was friendly and not pushy.Cons:Address on Google Maps was wrong so they need to change that. We went to the wrong place first.Reviewed 2021 May 17
review from![kayak]()
10.0
Pros:Staff was very friendly and helpful.Cons:Car smelled of smoke from previous renters.Reviewed 2021 May 11
review from![kayak]()
6.0
Cons:My car smelled like Cigarette smoke so bad that we had to bring it back the next day and get a different carReviewed 2021 Apr 17
review from![kayak]()
8.0
Pros:The staff was accommodating in a very difficult situation- no cars! The manager kept her cool(I tried) and we came to a resolution. Cars are brand new.Cons:Lack of cars when we arrived after a long dayReviewed 2021 Mar 25
review from![kayak]()
7.2
Pros:Yes and yes.Cons:We had all of our luggage in the vehicle, had done the inspection etc. we went to get in and it smelled of cigarette smoke. I cannot tolerate that smell. They were very good about giving us a different vehicle, but my husband is 72 years old and I gave a broken wrist, so unpacking and repacking was a big deal.Reviewed 2020 Mar 27
review from![kayak]()
4.0
Pros:No they hide fees until after I already paid and returned the car. Those guys are thief, I should have call the police.Cons:Be honest and upfront about cost/fees.Reviewed 2020 Feb 04
review from![kayak]()
3.6
Cons:I paid Kayak for a RAV4 or similar vehicle but was informed by Advantage Rental that it was not available and I was not informed that I would have to pay a 50% upgrade charge to get another vehicle. My VISA billing did not reflect this until after I returned from my trip. Talk about BAIT AND SWITCH. Is Kayak in on this con? What is particularly grating is that I asked twice at both the airport counter and the garage counter what the total charge was!!!!! I was repeatedly lied to.Reviewed 2020 Jan 21
review from![kayak]()