Cons: We were not notified that ace pick up is remotely located and we have to take two shuttles( No problem with shuttle with though however it would have been notified earlier).
Lack of coordination amount team working at location.I upgraded at location however I was given different car without upgrade.
Car was not safe as It was shaking as soon as you apply brakes.
Pros: Staff friendly. Cars smelled like marijuana, 2nd car they gave me had tires problem, not balanced, finally third vehicle was ok.
Cons: Have vehicle in good condition and ready to go.
Cons: Had to take a second shuttle from rental center to get to their off site facility...15 minutes away, had to wait 15 minutes for the shuttle to arrive. The driver apologized that the AC had just gone out that morning, same story with returning, 2 shuttles and driver apologizes for AC that had just failed that morning.
Rented a mid sized SUV...it must have been from 2010...no USB outlets..still had a CD player...no Bluetooth or Aux.
SUV also had a bad transmission...would drop a gear and rev to 5000 every time we met a hill. The AC could also have used a charge...luckily we were mostly up in Utah where it was cooler. My worst car rental experience by far...avoid.
Cons: My flight to las vegas was changed by the airline & I was unable to move my rental back a day. So i lost the rental i reserved months ago. No willingness to try to help me at all. I will never book anything thru Kayak again & will let everyone know of my experience
Pros: Drop off easy, staff friendly, new fleet of cars—a lot better than the last time we rented from them.
Cons: More organized pick ups and drop offs, faster check in and more shuttles.
Pros: Great stuff!
Cons: To improove the pick up speed.
Cons: pickup location is too out of the way from the airport
Pros: Car was fine.
Cons: The car salesman was one of the worst car rental insurance person I have ever experienced. Was asked multiple times if I wanted insurance and how important insurance was and how much of a discount he could give it to us. No one wants to deal with scare tactics to take out insurance. Stop pushing and trying to be my friend only to make more money.
Cons: It shouldn't of took 2.5 hours for us to get from the rental car place to ace. You need more shuttles. We also weren't aware we had to take a 2nd shuttle just to get to ACE. So inconvenient and interrupted Part of our trip.
Pros: Staff was friendly enough but the pick up process was extremely long and painful. High pressure upselling. The rental place was 2 bus/ van rides from the airport.
On the plus side, drop off went smooth.
Will not be using them again even though the price was right.
Cons: Rental location is far from the rental car center, long wait for shuttle, check-in process long, wrong car on file - had to show confirmation to get the right car, undisclosed $300 hold fee, and long wait to get car because it was being washed.
Pros: Lower price than others.
Cons: No customer service. Far from airport. Needs two shuttles to get there and from after return. Not much choice in cars. In essence, lower price comes with many inconveniences.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Ace in Las Vegas.
Ace has 2 rental locations in Las Vegas. Take a look at our Ace rental location map to find the best rental cars near you.