Cons: Car not cleaned prior to pick with failed seat belt.
Cons: Got charged and extra days rental for what couldn't have been more than a few minutes over which was probably because we were waiting in line to get checked in.. There is no phone number to call. Only email
Cons: Rental was in Vegas and it was warm. Air Conditioning did not work, so I had to drive with the windows down for 2+ days including at freeway speeds. They wouldn’t even offer a remedy, only “I’m so sorry to hear that”.
Cons: I waited in line for over an hour. That was ok I understand it was busy that wasn't the problem. I finally get to the the desk and all five computer crash? All 5 employees rebooted there computer and still they weren't working they called there supervisor
and said it might take awhile .
I waited another hour for them to tell me it going to be awhile while they call a IT guy. So went to Alamo and paid twice the money for the same SUV I was renting. But it only took 20 minutes and I was on my way.
After 3 days and then returning it I had no problem
I have other trips planned in April ,July and Sept.
I might try your company one more time.
I hope this was just a freak thing.
Pros: Good car, fair price
Cons: Clean more thoroughly
Pros: This car rental was effortless. Easy to book,
Easy to pick up and return.
Cons: The car smelled like cigars.
We thought initially it was the spray for COVID, but it never went away.
Cons: None. Maintain excellence
Pros: There was nobody at rental counter. Sign said go to budget. 2 people working counter and 20 people in line. Over an hour wait!
Cons: More people working counter!
Pros: The car was clean. The price was good.
Cons: Customer service. Took almost 2 hours in line at the airport to pick up the car, waited a ridiculous amount of time. Staff was very slow, seemed unconcerned that many people were waiting for them to move it along.
Cons: I couldn’t get the car, the line was 30 people deep and we had been sitting around for 4 hours because they ran out of vehicles.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Payless in Las Vegas.
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