I set up my reservation online well in advance (and specifically turned down additional coverage) but the reserved car was not ready for me when I arrived, so I had to go to the desk where they apparently signed me up for the additional coverage I had previously opted out of - and I didn't find this out until the end of my rental when they charged my card for $200 more than expected. Be very careful when dealing with desk agents, they will scam you!
The car was just as described very nice car to drive, but I had problem with learning all the gizmos that it had. I was finally able to figure some of them out. Very comfortable and easy to drive.
Very lucky to get a car at the last minute. Thanks for a great experience!
The website said you could rent with a debit card. Then told me I had to use a credit card. Then did not refund any of the money I paid. This is unacceptable. I also can not call in because nobody ever answers the phone. It’s an automated line that says 10 min wait every time you call no matter what day or time.
Ok, I did not get the vehicle I requested.
The employees at pick-up were polite, but the vehicle was not ready and we were forced to wait for more than 30 minutes. Unfortunately the waiting area was hot and uncomfortable, increasing the displeasure over this delay. The vehicle was good and in good, but not perfect, condition. Drop off was simple and easy. If you have the time to spend on the likely delays, Dollar may be a good choice. If you want prompt service, you should look elsewhere.
