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10.0
It was expensive.Reviewed 2023 Sep 20
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8.0
I haven’t received my receipt for the return yet. I returned the car yesterday and they promised to email my receipt. None received as yet???Reviewed 2023 Apr 04
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10.0
The whole process was simple and the service was perfect!!Reviewed 2023 Mar 22
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6.0
Experience was mostly good. But there is no way to follow up with the local desk and the text they send saying to text back if you need anything doesn’t appear to be monitored which defeats the point. Left a jacket at the service desk and wasn’t able to ever contact them to let them know prior to us returning the vehicle a weak later. Glad we didn’t need anything else.Reviewed 2023 Mar 19
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4.0
We were given incorrect information about our vehicle pickup when our flight was delayed. We were told that an agent would be available and when we arrived it was closed even though we were told that an agent would be there.Reviewed 2022 Dec 31
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2.0
Beware of the off-hours drop box for keys! I had a 6am flight from PSP so I had to drop off the car before the Alamo desk opened. Boarded my flight. And my connection. When I got to my destination 5 hrs later, I was informed at the next airport that they couldn’t rent to me… because I had an open contract at PSP! Literally spent 1 hr 45 min at the counter trying to get someone at PSP to answer the phone. No idea why they couldn’t close out a contract within 5 hours of opening. Terrible service. Don’t trust the drop box process.Reviewed 2022 Nov 11
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10.0
The agent at the Alamo desk in Palm Springs was most helpful and efficient. The car was super-clean.Reviewed 2022 Jun 27
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6.0
Iwould have liked to have the model size i choose but instead of compact i got a full size.Reviewed 2022 May 06
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2.0
I got call from Alamo 1 hour before pick up the car and they told me that car is not available!!!!Reviewed 2022 May 04
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10.0
I had some questions with my rental that they were able to address quickly in person. The staff was super patient despite having so many customers arrive at the same time. They were quick and friendly as they processed customers. Individuals rom Alamo went above and beyond to reach out to me during my rental to make sure I was satisfied with my car and service. I haven't had that happen before with another car rental so it was a nice touch to know that they cared I was having the best experience during my vacation.Reviewed 2022 Apr 19
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10.0
Everything was smooth, easy and perfect! When the vehicle was dropped off, Gloria was quick and efficient and so friendly!!Reviewed 2022 Apr 10
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6.0
The staff was very friendly but there was a long line at pick-up and they didn’t know the parking location of my vehicle so it was a bit of a goose chase.Reviewed 2022 Apr 03
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