2.0
My experience was AWFUL. The line at the counter was extremely long and moved VERY SLOW. Then, after that 40 minute wait, I went outside to get the car and there were 30 people waiting for cars and they told me it would be at least 30 minutes. After 30 minutes, they said the type of car I reserved was not available (SUV) but I could take a Chevy impala that had a bunch of dents with X’s marking them on it. I took it b/c I didn’t have the time or patience to wait. TERRIBLE EXPERIENCE.Reviewed 2025 Nov 11
review from![kayak]()
2.0
Car was not equipped with an adapter to charge it at alternative locations. No one even told me how to put the car in drive and drive it.Reviewed 2025 Oct 12
review from![kayak]()
8.0
Good serviceReviewed 2025 Jun 14
review from![kayak]()
10.0
Great place to rent a car. It’s not at the airport, so you save all those fee. We took an uber back and forth from the airport.Reviewed 2025 Mar 27
review from![kayak]()
4.0
Had to wait a long time for a short line. Systems were not working. I had to sign but had no indication what I was signing for. I got no confirming paperwork since the location was declared paperless by the clerk that helped me. Car was nice and worked well On return the agents would not talk to me and would not answer my questions. Conclusion: nice car; shitty, shitty customer service. Shitty! Shitty!Reviewed 2025 Mar 03
review from![kayak]()
6.0
The mini van had 55 thousand miles on it but it was pretty clean. The employees were polite and efficient.Reviewed 2025 Feb 22
review from![kayak]()
2.0
When we arrived the line for pickup was 80 people plus and so we called Budget and cancelled rather than wait 3 hours. It was the worst line I’ve seen in 45 years of renting cars. IReviewed 2025 Feb 16
review from![kayak]()
2.0
Car was given to me with cracked windshield at top around rear view mirror . Car was not clean or washed inside and out . Agent told me she was aware of windshield damage whenI picked up vehicle. Today I receive damage report from QEEQ claiming I have caused the damage . This is disgusting on their part to rent me an already damaged vehicle with cracked windshield and now send me damage report holding me responsible. I suggest you contact Budget and clarify this immediately before I notify my attorney. Sincerely .... Dr. Eric ReichReviewed 2024 Dec 22
review from![kayak]()
2.0
Pick up was chaotic, with no support. Trying to get a ahold of someone to extend my rental agreement was a nightmare, and then they would not extend, leaving my coworker stranded at the airport, and had to uber back to the office, an hour away ( on our dime, and our time). You would think a company would like to keep a paying customer in a car for a little while longer, instead of losing several customers due to the awful experience. I had to call 5 times. Left a message with no return call. Another call, was on hold for 20 minutes and then hung up on. Then a Supervisor (not sure what you are paying her to be a supervisor for) could not add notes to my reservation because in her words, she works in reservations and that's a customer service thing....soooooo, no customer service provided in reservations. Got it, and experience it! More to say, but wasted enough time with your company.Reviewed 2024 Dec 17
review from![kayak]()
6.0
Staff friendly, don't understand my bill. Price higher than anticipated.Reviewed 2024 Oct 11
review from![kayak]()
2.0
They didn't have the vehicle I reserved and I paid with a credit card, but they still charged me a $150 deposit.Reviewed 2024 Sept 06
review from![kayak]()
2.0
Poor follow through on 2nd month and 3rd month of rental. Kept having to fix Budget errors in not renewing my lease until spending an hour waiting and then speaking on the phone to clear up Budget mistakes. Also overcharged by $100 on overall fee.Reviewed 2024 Apr 03
review from![kayak]()
