Pros: The staff was ok but your policy lies.
Cons: Keep it real when it says a rule in the policy they should stick to it
Pros: Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.
Cons: Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.
Pros: Why is the price that you pay always more than what is quoted when you book?
Its just so annoying.
Cons: The price that I was quoted was what I paid. That would be normal...
Pros: Friendly staff but my reservation was screwed and my rate was changed for no reason
Cons: Should have gotten the reservation correct
Cons: Everything was good. I have no complaints.
Cons: Car was inexpensive and in good shape. Drop off was easy. Had to wait s whole for an agent to come to the desk for pick up. Would rent again
Cons: When we picked up this vehicle we were told we could change primary driver in a week on over a three week rental. When we went to change the primary driver they said we could not we were misinformed by the agent. When asked to speak with the Manager she made the girl apologize for misinformation.
Cons: Credit checks. Why on earth do you need to do a credit check? I have thousands of $ in my bank but because my credit isn’t good enough for you I was turned away. Literally standing there with verifiable funds and turned away after I made the booking and flew across the country. I needed a car. Fail
Quick and Excellent Service
Pros: The customer service rep went out of her way to assist me with my rental.
Pros: Great customer service, nice car, competitive pricing.
Cons: The long wait at the Palm Springs airport.
Friendly and Professional
Pros: Dropping of my rental in Palm Springs was efficient and the gentleman that took care of me was very friendly and professional.
Dirty car was Thrifty LAX' fault
Pros: Return was fast and easy
Cons: It was fine. Your return person was fast and competent
Compact (Jeep Renegade or similar) is the most frequently booked rental car type from Thrifty in Palm Springs.
Thrifty has 1 rental location in Palm Springs. Take a look at our Thrifty rental location map to find the best rental cars near you.