Guest reviews
Overall rating
8.0
Excellent
Based on 74 reviews
Cleanliness
8.4
Comfort
8.2
Pick-up/Drop-off
7.8
Value for money
7.7
Skip to main content
More
Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
17
3
8
1
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
-
2.8
Pros: The staff was ok but your policy lies.
Cons: Keep it real when it says a rule in the policy they should stick to it
review from
-
2.0
Pros: Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.
Cons: Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.
review from
-
4.8
Pros: Why is the price that you pay always more than what is quoted when you book? Seriously why.... Its just so annoying.
Cons: The price that I was quoted was what I paid. That would be normal...
review from
-
5.2
Pros: Friendly staff but my reservation was screwed and my rate was changed for no reason
Cons: Should have gotten the reservation correct
review from
-
10.0
Cons: Everything was good. I have no complaints.
review from
-
9.6
Cons: Car was inexpensive and in good shape. Drop off was easy. Had to wait s whole for an agent to come to the desk for pick up. Would rent again
review from
-
5.2
Cons: When we picked up this vehicle we were told we could change primary driver in a week on over a three week rental. When we went to change the primary driver they said we could not we were misinformed by the agent. When asked to speak with the Manager she made the girl apologize for misinformation.
review from
-
2.0
Pros: Nothing.
Cons: Credit checks. Why on earth do you need to do a credit check? I have thousands of $ in my bank but because my credit isn’t good enough for you I was turned away. Literally standing there with verifiable funds and turned away after I made the booking and flew across the country. I needed a car. Fail
review from
-
10.0
Quick and Excellent Service
Pros: The customer service rep went out of her way to assist me with my rental.
review from
-
10.0
Pros: Great customer service, nice car, competitive pricing.
Cons: The long wait at the Palm Springs airport.
review from
-
10.0
Friendly and Professional
Pros: Dropping of my rental in Palm Springs was efficient and the gentleman that took care of me was very friendly and professional.
review from
-
7.2
Dirty car was Thrifty LAX' fault
Pros: Return was fast and easy
Cons: It was fine. Your return person was fast and competent
review from
Where can I find Thrifty car rentals in Palm Springs?
Top tips for renting a car from Thrifty in Palm Springs
- Compact rental cars from Thrifty in Palm Springs are around 5% cheaper than other car types, on average
FAQs about renting a car from Thrifty in Palm Springs
What is the most popular rental car from Thrifty in Palm Springs?
How many car rental locations does Thrifty have in Palm Springs?
Does Thrifty have a car rental location at the airport: Palm Springs airport (PSP)?
Does Thrifty offer shuttle or airport pick-up services from Palm Springs airport (PSP)?
Cars
Car rentals in the United States
Car rentals in California
Car rentals in Palm Springs
Palm Springs Thrifty car rentals