Line up at the counter was long, but three attendants processed people quickly. Drop off was easy and done efficiently. I was told I would be emailed my receipt.Reviewed 2022 May 14
review from
2.0
Poor service, 25 people on line to get their car and only 2 working, waited over and hour for the carReviewed 2021 Dec 08
review from
8.0
Car had no GPS, was higher mileage and somewhat tired. Rode well, good on fuel. Size worked out well.Reviewed 2021 Dec 01
review from
6.0
Pros:Staff was friendly when picking up the car.Cons:The "SUV" was a modest sedan with a hatch-back. Thrifty "support" is very poor, as I needed to consider a change to my reservation and they were not helpful. Additionally, it was difficult to understand the person on the phone. I would not recommend using Thrifty for car rentals.Reviewed 2021 Jun 28
review from
2.8
Pros:The staff was ok but your policy lies.Cons:Keep it real when it says a rule in the policy they should stick to itReviewed 2020 Oct 05
review from
2.0
Pros:Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.Cons:Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.Reviewed 2020 Mar 14
review from
4.8
Pros:Why is the price that you pay always more than what is quoted when you book? Seriously why.... Its just so annoying.Cons:The price that I was quoted was what I paid. That would be normal...Reviewed 2019 Dec 23
review from
5.2
Pros:Friendly staff but my reservation was screwed and my rate was changed for no reasonCons:Should have gotten the reservation correctReviewed 2019 Dec 02
review from
10.0
Cons:Everything was good. I have no complaints.Reviewed 2019 Nov 27
review from
9.6
Cons:Car was inexpensive and in good shape. Drop off was easy. Had to wait s whole for an agent to come to the desk for pick up. Would rent againReviewed 2019 Jun 26
review from
2.0
Pros:Nothing.Cons:Credit checks. Why on earth do you need to do a credit check? I have thousands of $ in my bank but because my credit isn’t good enough for you I was turned away. Literally standing there with verifiable funds and turned away after I made the booking and flew across the country. I needed a car. FailReviewed 2019 Feb 02
review from
10.0
Quick and Excellent ServicePros:The customer service rep went out of her way to assist me with my rental.Reviewed 2018 Oct 28