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Cancún hotels near Playa Chac Mool
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Best Cancún hotels near Playa Chac Mool
Located in Zona Hotelera, this beachfront resort is next to a golf course and within 3 mi (5 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Ventura Park Cancun is 2.3 mi (3.8 km) away.
Overall 9.3 Excellent
Based on 504 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Pros: Architecture
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Cons: Nothing to doesn't like there.
Nestled on the beach, this Zona Hotelera hotel is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Overall 9.2 Excellent
Based on 1,135 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: The staff, property, services, and landscape are amazing
Excellent
10.0
Pros: Amazing staff service
Cons: Food.
Excellent
9.1
Pros: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Cons: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Excellent
9.7
Excellent
10.0
Excellent
8.2
Pros: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Cons: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Excellent
9.4
Pros: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Cons: Intermitent Wifi and Cable TV, extra charges for additional person.
Excellent
10.0
Pros: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excellent
10.0
Pros: The staff and the attention to detail was incredible. They truly treat you like royalty. The location and food were excellent too. Everything was perfect
Cons: Absolutely nothing!
Located in Zona Hotelera, this beachfront resort is in the entertainment district, just steps away from Caracol Beach, Gaviota Azul Beach and Forum Beach. Cancun Convention Center and Chac Mool Beach are also within 10 minutes.
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Overall 9.1 Excellent
Based on 1,151 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
8.8
Excellent
9.7
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Loved the location. Staff was wonderful especially the walk up bar. The breakfast buffet was excellent.
Excellent
10.0
Excellent
10.0
Pros: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Cons: Nothing!!
Excellent
9.4
Pros: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Cons: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.6
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: The location was great, 5 minutes walking from the Coco Bongo area but still quiet. service was perfect, staff was very nice and always asked if we needed anything. The beach of the hotel is amazing and very comfortable to go down to from the pool area. Room was perfect, clean, comfortable
Cons: water and coffee in the room should not be with extra charge.
Excellent
10.0
Pros: service is perfect
Excellent
10.0
Pros: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Excellent
8.0
Pros: good pools and beach access
Cons: everything was extra, nothing inclusive, restrictions on outside food/drink
Excellent
8.8
Pros: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.
Excellent
10.0
Pros: Third time in past 2 years we've stayed here. Great pool and poolside service. Lobby is excellent ambience as well. Good restaurants and food. Excellent rooms, great views, great beach. We like it because it isn't all inclusive but every bit as nice. As it is not all inclusive, gives us plenty of freedom to decide whether to stay in or go off property for eating and/or activities. So some days and part days we hung out at the pool and swam in the ocean. Other days we ventured out to sail to Isla Mujeres and into town to eat at street side cafe.
Cons: Practically nothing is not to like about this hotel. In the past I've eaten at the breakfast buffet, which is excellent. But this time decided the $30ea price tag was a little much. Instead, we tended to sleep in and skip breakfast, instead snacking on some fruit/granola in the room before grabbing an early lunch around 11-12 (early by Mexican standards at least, who are accustomed to lunch between 1-2), and then not feel bad about spending more for dinner most nights.
Excellent
10.0
Pros: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excellent
8.0
Cons: No shuttle service
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Overall the location was excellent, close to night clubs. The pools were awesome and not to mention the staff was top notch. Beach was clean and easy to access, the pools were well maintained and clean. The room was clean, WIFI worked in my room but got better reception in the lobby area.
Cons: No information as to the the three onsite restaurants, no menu's not even a mention. The in-room minibar was nice but expensive.
Excellent
10.0
Pros: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Cons: N / A
Excellent
10.0
Pros: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Cons: Really nothing.
Excellent
8.0
Pros: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excellent
8.0
Mediocre
2.0
Cons: I canceled cuz of the corona virus and I didn't get any money back
Excellent
8.5
Pros: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Cons: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Excellent
10.0
Pros: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Cons: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Excellent
10.0
Pros: Hotel, Restaurants staffs were very attentive and Hotel is awesome
Mediocre
2.0
Pros: I like the facility
Cons: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Excellent
9.7
Pros: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Cons: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Details
Reviews
Located in Playa Mujeres, this beachfront resort is next to a golf course and within 1 mi (2 km) of Punta Sam Ferry Terminal and Mujeres Beach. Playa Mujeres Golf Club is 1.7 mi (2.7 km) away.
Overall 9.5 Excellent
Based on 48 reviews
All
- All
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travelers
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Pros: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.
Cons: There is no privacy in the bathroom.
Excellent
9.1
Excellent
10.0
Excellent
8.5
Pros: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.
Cons: Did NOT like the glass bathroom doors. No privacy.
Excellent
9.0
Pros: Location Service Environment
Cons: Food Beds Pillows
Excellent
10.0
Pros: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
Excellent
9.6
Excellent
9.7
Pros: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
Cons: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
Excellent
10.0
Pros: Everything is clean, tasty, and designed to make the guest happy.
Cons: AC was not strong enough in the main restaurants.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
Cons: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
Excellent
10.0
Pros: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
Cons: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
Excellent
10.0
Excellent
9.7
Pros: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure
Cons: Sunscreen too expensive
Located in Zona Hotelera, this beachfront hotel is next to a golf course and within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 miles (3 km).
Overall 9.0 Excellent
Based on 964 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: Best hotel I have ever been to. World class service. Definitely recommend to anyone.
Cons: Everything was perfect
Excellent
8.8
Pros: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Cons: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
Excellent
9.4
Pros: Beautiful beach and view, good food at all of the restaurants, clean
Cons: Our last night there our whole room smelled like sewage
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excellent
8.5
Pros: Great Room junior suite Nice beach Great Staff
Cons: I would think 2x if you're traveling solo. This hotel was couples, families.
Excellent
10.0
Pros: Loved this hotel. Fantastic staff-very friendly. Would highly recommend!
Excellent
9.7
Pros: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Cons: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
Excellent
10.0
Pros: The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy.
Cons: Nothing to not like.
Excellent
9.7
Pros: Modern, clean, and great service. Went in October and it wasn't too crowded at all.
Cons: Check-in process and forcing to sit through a sales pitch.
Excellent
10.0
Pros: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Mediocre
3.1
Pros: Facilities were nice.
Cons: Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Excellent
8.5
Pros: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Cons: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: Vacation club sales pitch.
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Liked it everything, how close to the airport, friendly staff, breakfast buffet is so organized with a lot of variety, delicious restaurants to pick from every night and beautiful infinity pool
Excellent
10.0
Pros: Everything was amazing !
Cons: Our sink over flowed in our second room
Excellent
9.7
Pros: Everything is top notch.
Cons: Room location was horrible.
Excellent
10.0
Pros: Food, beach, hotel, attentive staff.
Cons: The housekeeper stole $100. Not plug friendly in rooms
Excellent
10.0
Pros: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Cons: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Excellent
9.7
Pros: The resort was modern and everything was very up to date. The restaurants were great across the board. We purchased an preffered room and we were able to access the private pool on the 12th floor which was fantastic. The other pools were fantastic as well...not to be missed for certain. The staff was a lot of fun, very entertaining. Secrets the Vine is fantastic. My wife loved it!
Cons: I really did not like...scratch that...hated the sales pitch upon our arrival. An employee sat down with us to review the resort credits (that we never used BTW) and other details. I paid for the room online well in advance and really did not appreciate the pressure to go have a TWO HOUR breakfast with one of their sales people. I knew what I was buying before I arrived and did not need to be re-sold on the resort when we got there. My only knock on Secrets is the pressure to join their club and pay a high rate so we can visit their resorts on the cheap and our friends and family can go to their resorts for an inexpensive rate as well. Quite frankly, I am in no way shape or form interested in financing the vacations of friends and family. The Secrets club may work for some people but the notion seems utterly ridiculous to me!
Excellent
8.0
Pros: Good food
Cons: staff Darcel rude and very unprofessional
Excellent
10.0
Pros: Great food. Great staff. Great service.
Cons: Nothing!
Excellent
9.1
Pros: It is top three resorts in Cancun easily.
Cons: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Located in Zona Hotelera, this beachfront resort is in the entertainment district and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park and Chac Mool Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mile (2 km).
Overall 9.0 Excellent
Based on 850 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Cons: Needs longer night entertainment hours.
Excellent
8.8
Pros: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great staff Excellent location Beautiful property
Cons: Nothing
Excellent
8.8
Pros: We liked a good food and service was excellent
Cons: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner
Excellent
9.7
Excellent
10.0
Good
7.7
Pros: Nice food and stuff.
Cons: Room with two separate beds. Uncomfortable
Excellent
10.0
Pros: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Excellent
10.0
Pros: The resort was more beautiful than the photos. The entire staff provided excellent service and was super friendly. The rooms are large and comfortable with private balconies. Couldn't have asked for anything more. Can't wait to go back!!!
Excellent
10.0
Pros: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Cons: There is nothing we didn't like!
Excellent
9.4
Excellent
8.2
Excellent
10.0
Pros: Staff was always friendly and very attentive. Beautiful resort.
Excellent
9.7
Pros: Fantastic amenities and an incredibly welcoming staff. Meals were outstanding and each request was handled promptly and expeditiously. I would highly recommend this Hyatt!! The adult only aspect sets it apart and it makes it a more serene and relaxing environment for single or adults wanting to unwind and relax.
Excellent
9.7
Pros: the massages at the spa were incredible!!
Excellent
10.0
Pros: Best on the strip
Excellent
10.0
Excellent
10.0
Pros: Everything
Excellent
10.0
Cons: Perfect resort minus the gym
Excellent
10.0
Excellent
10.0
Pros: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Excellent
10.0
Excellent
10.0
Pros: Everything is perfect!!
Excellent
10.0
Pros: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!
Cons: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Excellent
10.0
Pros: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Cons: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
Good
6.8
Pros: Room was clean. Staff were friendly and helpful.
Cons: Food is just okay. Not sure if it's because it wasn't peak season by then.
Nestled on the beach, this Zona Hotelera resort is just steps away from Tequila Museum and Cancun Interactive Aquarium. La Isla Shopping Mall and Chac Mool Beach are also within 1 mile (2 km).
_O-146398.jpg?width=66&height=66&xhint=1500&yhint=1170&crop=true)
_O-330823.jpg?width=66&height=66&xhint=1500&yhint=1170&crop=true)
_O-495262.jpg?width=66&height=66&xhint=1500&yhint=1168&crop=true)
Overall 9.0 Excellent
Based on 398 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.2
Excellent
10.0
Pros: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.
Cons: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Cons: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The hotel had a fresh clean feel, friendly staff and great food and amenities
Cons: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow
Okay
5.4
Pros: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Cons: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Good
6.2
Pros: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Good
6.0
Pros: Food was not good , place could use some updates
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.6
Excellent
9.4
Excellent
8.8
Good
7.1
Pros: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.
Cons: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Excellent
10.0
Pros: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Cons: that I couldn't stay longer
Excellent
10.0
Pros: Gorgeous property, delicious food, excellent location. Highly recommend !
Cons: Staff is pushy to up-sell other products
Excellent
9.1
Pros: The pools are amazing, the grounds well kept and the staff are all friendly.
Cons: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Excellent
10.0
Pros: The perfect hotel - paradise.
Cons: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Located in Zona Hotelera, this beachfront resort is in the historical district, just steps away from Tequila Museum, Cancun Interactive Aquarium and La Isla Shopping Mall. Chac Mool Beach and Forum Beach are also within 2 miles (3 km).
Overall 8.8 Excellent
Based on 581 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Alicia our personal concierge was grade A.
Cons: Don't ever book with getaroom.com. They are a HUGE scam.
Okay
5.4
Pros: Ocean and pool is nice
Cons: Poor communication Lots of empty promises Uncomfortable couch bed. My daughter had to sleep on the floor View of a palm tree and not the beach No help trying to extend stay
Excellent
10.0
Pros: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Cons: Loved it all!
Excellent
10.0
Pros: Every room is clean I like size of the bedrooms nice view the pool area
Cons: Two different main entrance having to walk a lot layout of the hotel
Excellent
10.0
Pros: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Excellent
8.0
Excellent
8.0
Pros: awesome room and pools. the beach was the best
Cons: not enough authenticity
Excellent
9.1
Excellent
10.0
Pros: Liked/Loved: -Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you! -Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators. -Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach. -International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Cons: Disliked: It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
Good
6.8
Pros: Close to a shopping mall. Walkable to a tourist shopping mall
Cons: The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
Excellent
10.0
Excellent
10.0
Located in Playa Mujeres, this beachfront resort is next to a golf course and within 1 mi (2 km) of Punta Sam Ferry Terminal and Mujeres Beach. Playa Mujeres Golf Club is 1.5 mi (2.4 km) away.
Overall 9.6 Excellent
Based on 20 reviews
All
- All
- Families with older children
- Families with young children
- Young couples
- Groups
Excellent
10.0
Pros: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.
Cons: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
Excellent
10.0
Excellent
9.4
Pros: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned
Cons: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Excellent
10.0
Pros: Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
Excellent
10.0
Pros: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.
Cons: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Excellent
10.0
Nestled on the beach, this Zona Hotelera resort is within 2 mi (3 km) of Aquaworld and El Rey Ruins.
Overall 8.5 Excellent
Based on 195 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Good
6.5
Excellent
10.0
Good
6.2
Pros: Friendly staff and clean
Cons: The wifi service was poor
Excellent
10.0
Pros: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Excellent
10.0
Excellent
9.1
Excellent
9.4
Excellent
8.2
Pros: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Good
6.0
Pros: buffet
Cons: wifi too poor
Good
6.5
Pros: Not over crowded. Close to airport.
Cons: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.
Okay
4.2
Pros: The beaches and the view were beautiful
Cons: The variety and quality of food was lacking. Waiters were pushy for tips
Excellent
9.7
Pros: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food). Two swimming pool with lot of space for everyone. Really recommend the hotel
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Good
6.0
Excellent
8.0
Cons: Food was just OK
Excellent
8.0
Excellent
10.0
Pros: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =)
Cons: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
Excellent
10.0
Pros: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach. I do recommend this place, you will have a nice relaxing time, glad that they welcome families.
Cons: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic. Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.
Excellent
10.0
Pros: We love the Omni! Great service and the food is always delicious!!
Cons: Nothing! Everything was perfect!
Good
6.0
Pros: Most of th staff was quite friendly. Liked that smoking was not allowed,
Cons: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.
Excellent
9.1
Pros: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Cons: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
Excellent
10.0
Excellent
10.0
Pros: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Good
6.0
Pros: The staff was wonderful! Everything was clean.
Cons: The facilities are old and the beds poor. Many guests, mainly Americans, ignored the face mask requirements.
Excellent
9.4
Pros: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Located in Cancun, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park, and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).
Overall 8.6 Excellent
Based on 78 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Cons: Been several times. Always nice.
Excellent
10.0
Excellent
8.2
Pros: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Good
6.0
Excellent
9.7
Pros: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons: There was nothing not to like.
Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Delfines Beach, El Rey Ruins and Maya Cancun Museum. Aquaworld is 1.2 mi (2 km) away.
Overall 8.5 Excellent
Based on 152 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Cons: No top shelf alcohol choices.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: We were very pleased with every aspect our stay at the Iberostar Cancun.
Located in Zona Hotelera, this beachfront resort is in the city centre and within a 15-minute walk of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
Overall 8.3 Excellent
Based on 1,261 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.8
Pros: The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.
Cons: Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).
Excellent
8.2
Pros: Friendly Staff, great entertainment team, great night theatre shows, good pool, my son liked the mini kids club spending almost the whole day there. Beach and weather was awesome
Cons: Beds were uncomfortable at all unfortunately. Food at the main restaurant was repetitive and a bit low quality. Nonalcoholic drinks were low quality and no fresh juices or cocktails.
Excellent
9.4
Pros: First the food was excellent the service was extraordinary as they great you since you enter the hotel, staff was amazing and the pools and kids club was awesome! Super safe for family with children. Bartenders are knowledgable of drinks and very friendly.. The reataurant was very delicious with the 5 course meals. We felt right at home!! I would definitely stay At The Grand Solaris! Thumbs up for food ,cleanliness, staff, and overall the atmosphere was great oh and to add the shows were wonderful!! I miss being there my kids loved it!!! If you want to have a great and relaxing time, to make wonderful memories and enjoy the beautiful beaches and views go to The Grans Solaris! We truly had la passion del Solaris!!(:
Cons: The only thing was they need to add toilet covers around the resorts restrooms, pillows a bit hard.
Excellent
10.0
Okay
5.4
Cons: I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.
Excellent
10.0
Pros: They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.
Cons: The food sometimes was just ok, but that happens when you have buffets.
Excellent
8.0
Excellent
8.2
Pros: The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.
Cons: I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.
Excellent
10.0
Pros: The staff was good the lady manager Ava was very good too
Cons: They need to include the Internet
Excellent
10.0
Pros: Resort was great, friendly staff and great food
Cons: The only negative was that our room location was sometimes a little noisy at night
Excellent
10.0
Pros: The food was excellent. My favorite part was the pool and the swim up bar. They have water volleyball and water basketball. There is always some sort of game going on at the pool area. The staff was wonderful. The rooms were cleaned thoroughly every day. Easy bus ride to the night clubs for 50 cents. All in all I felt that this was the perfect resort for a group of friends (we are in our mid 20s), couples, or families.
Cons: The buffet could have more variety each day.
Okay
4.0
Pros: Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.
Cons: I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.
Excellent
10.0
Pros: Best Time EVER :) Where to start everything was perfect as soon that we walk in, everyone is super nice and friendly. Rooms where clean and our View priceless, The food was great no one got sick. They had activity everyday at the lobby and the pool activity where so much sun. A SPECIAL thanks to Enrique Felipe and Colorado they would go out of there way to make us feel like home. Also the Bar Tenders where so friendly and they made us a super yummy Sapitos shoots and drinks. We are definitely returning to Royal Solaries . :) out next stay to Royal Solaris will be in Cabo San Lucas,
Excellent
10.0
Pros: Breakfast was amazing, staff are very polite
Good
6.8
Pros: Convenience of meals which are abundant and available 24/7 Staff are very friendly Great view and location Great kids club and pool - highly recommended if you have kids Convenient taxi service from hotel
Cons: Many dishes were not great; they are acceptable but not something to rave about. Very busy hotel; not for those wanting a quiet getaway Hotel activities are too loud especially in the lobby at night Only two sets of elevators in entire building; not enough for the capacity of guests of building Always long lines at front desk; they need to add more staff during checkout time.
Excellent
10.0
Pros: I haven’t been to many all inclusive but this one was awesome. And the staff was extremely friendly and the place was super clean!
Cons: The sea gulls were a bit annoying. That’s all I can really find at the moment, the place was perfect.
Good
6.0
Pros: The food was good and varied daily
Cons: They need to give more food options and make some balconies so it can be standard. It’s kind of weird to not be able to let you swim wear dry outside
Good
7.7
Pros: Easy. Everything was close together. Staff was nice.
Cons: The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.
Excellent
9.1
Pros: The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!
Cons: It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
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Overall 8.2 Excellent
Based on 820 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Pros: Food, spa and pool
Excellent
10.0
Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.4
Excellent
10.0
Excellent
8.0
Pros: Friendly stay all inclusive w 24 hour room service
Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Good
6.2
Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Excellent
9.1
Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
Excellent
8.0
Pros: Fantastic staff!! Great food and lots of entertainment...
Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Okay
4.8
Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
Located in Zona Hotelera, this beachfront resort is in the city centre and within 1 mi (2 km) of Las Perlas Beach, Turtle Beach and Langosta Beach. Tortuga Beach and Cancun Golf Club at Pok Ta Pok are also within 3 miles (5 km).
Overall 8.2 Excellent
Based on 415 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.2
Pros: We love this resort and returned for our 6th time. The resort is full of friendly outgoing people looking to have a great time. As a friend says, "I went to Cuba and sat on loungers beside same couple for a week without exchanging words" That will never happen at TTR. Join Cancuncare.com and meet many before you arrive. Hands down the most fun resort out there.
Cons: For the first time the crowd was younger than normal. Much higher percentage of under 30 crowd this visit. If this trend continues we wont be happy. We like to party with adults not children.
Good
6.5
Pros: staff was good a lot of animations...
Cons: NOT FOR SINGLE...Not for single...don't go there if you are not with somebody (wife, girlfriend...)
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Cons: More premium liquors
Mediocre
2.2
Pros: Nothing
Cons: Very bad customer service. Rude reception and manager. Dirty rooms Front door is not sealed after reenovation. Food is very bad. Level of three star hotel. It is not adult only hotel it is bardelle hotel. Stay away from that hotel. There are several adult only hotel which are a lot better.
Okay
5.7
Pros: The food was average, I guess because I'm a native and I know traditional mexican food. The staff was AMAZING!! great service. And the beach, wow. The overall vibe was fun, but people there average in they're 40s which was a downer for me, i was lol long for a younger, sexier crowd.
Cons: Guest age average 40-50s. Not so hot looking. Young crowd seekers need to go elsewhere. The hotel itself is OUTDATED. All the pools are COLD. Bad pluming, small rooms, ocean view was really a tiny liltte gap of blue in the corner of our window.
Excellent
8.6
Pros: Temptation is an amazing resort made for adults with open and fun minds. The service is great, the food is wonderful and there is always an activity for everyone at all times in a beautiful location.
Cons: having to pay for WiFi
Excellent
8.2
Cons: Great for couples
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I liked the fact that this is adults resort only not only that it was a lot of fan every body frankly excellent staff good food I loved the shows and fanny games by the sea pool everybody smiles happy this is my 5th time in temptation and I hope to be back soon and I like when every time I arrive there they tell me welcome home
Cons: Only one think TV channels most of them in Spanish some times I want to go to my room relax for sometime and watch TV but everything in Spanish and most of the guests speak English so please have some English chanels
Excellent
8.5
Pros: The staff was very friendly and courteous the food was good the entertainment was great.
Cons: The roof was leaking in many places area rugs were used to soak up the spill instead of buckets and a lot of people fell in the lobby including myself.
Excellent
10.0
Pros: The best staff ever!!!
Cons: Price
Excellent
9.4
Pros: The service, food and locations was great. You were waited on with care and precision. Just what I needed. Beautiful property and the spa was fantastic!!!!! Alejandro has gifted hands and was the best massage therapist!
Cons: The beach had a smell that was not pleasant at times. Not sure what it was so I stayed in the pool area.
Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 miles (3 km).
Overall 8.2 Excellent
Based on 224 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
9.4
Pros: Beautiful place and great services!
Cons: The only bad thing is that we waited almost 3 hours to get our room ready.
Good
7.4
Okay
5.7
Pros: All of the staff was nice.
Cons: The food. No flavor. The elevators kept breaking down. The entire facility needs to updated.
Okay
5.7
Pros: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Cons: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!
Excellent
10.0
Pros: Atención, comida, ubicación
Excellent
8.2
Pros: the ocean view from the room was beautiful .
Cons: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
Good
7.7
Pros: We like the food....it was amazing!!! Lots to chose from.
Cons: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
With a stay at Krystal Grand Cancún in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This resort has 6 meeting rooms available for events. Free self parking is available onsite.
Overall 7.8 Good
Based on 1,602 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Good
7.3
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
Excellent
10.0
Okay
4.8
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Excellent
9.3
Good
6.0
Excellent
10.0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
8.0
Good
7.1
Mediocre
2.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Okay
4.8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
Excellent
10.0
Pros: A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
Good
7.1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10.0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Good
6.0
Pros: Great staff Altitude tower is great Grand tower is 3 stars
Cons: Upgrade the grand tower
Excellent
10.0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
Nestled on the beach, this Cancun resort is 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).
Overall 8.0 Excellent
Based on 26 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
Overall 6.6 Good
Based on 1,932 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.4
Good
6.5
Okay
5.0
Pros: The location was nice .
Cons: This is not really an all inclusive resort. There are hidden charges for lots of things ( example Beach chairs and room service ). There is no air conditioning in the hotel and The rooms have terrible air the barely works. We upgraded which wasn't Worth it at all. The entire experience was pretty awful and I would Not recommend this place to anyone .
Okay
4.0
Pros: The pool and gardens.
Cons: It was springbreak and consequently, we did not like the environment. The food was terrible!
Mediocre
2.5
Excellent
8.2
Excellent
8.0
Excellent
8.2
Pros: Me gustaron mucho las instalaciones
Cons: No me gustó la falta de variedad de menús para comer
Mediocre
3.7
Pros: liked the beach front and view from room and live shows in pyramid
Cons: was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.
Good
6.5
Good
7.7
Pros: Party all day
Cons: Room service
Mediocre
2.3
Pros: The pool
Cons: Everything! From the minute I arrived outside, not even inside the resort, there were several issues. They overbooked us and did not have a room for us. They wanted us to completely relocate to a different hotel but we refused. We paid a good amount of money to have the advantages of an all inclusive but didn't relieve them here. The poor was not good and they were very stingy when it came to The alcohol. When trying to get a drink, if you weren't throwing dollar bills at them they ignored you or gave you one drink and told you to get away. My advice, if you're looking for a clean, quiet place with good food, service and drinks DONT STAY HERE!
Good
6.0
Pros: Pool and ocean
Cons: Food
Mediocre
2.0
Okay
5.4
Good
6.5
Cons: The check in process was horrible Travel agency did not send guest information to resort It took 3 hrs to check in
Okay
4.5
Pros: Pool
Cons: Terrible customer service. Not what I would consider an all Inclusive hotel. Could not get any bottled water, very small food portions. Could only eat in the restaurants. You could not take food with you. A lot of extra charges. Way to many young drunk kids. Bartenders really didn't want to serve you unless you were young,drunk or tipping every single time. Unless you are 18-21 and don't know any better, I would not recommend this hotel!
Good
6.0
Cons: Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.
Okay
5.3
Pros: Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.
Cons: The food, the service, the liquor selection, the inconsistencies of the whole outfit. Almost 3 hours to get a meal at 2 seperate sit down restaurants. Long lines at the buffets and a poor selection of foods. I am pretty easy to please... but this place is literally the Motel 6 of Cancun. Some great people working. I do not wish to disparage them, but there is a massive resort wide lack of training and organization. Definitely wouldn't recommend going here.
Excellent
10.0
Pros: Everything
Cons: Nothing
Mediocre
2.0
Pros: I left with a regretful choice on a hotel, I feel like my money was wasted
Cons: I had to wait 5 goes in line to be checked in, the ac was not working it was so hot in the hotel, they told us they over booked and has no rooms for us, then they magically found a room and it was dirty the mini fridge was empty for days
Mediocre
2.0
Cons: The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.
Mediocre
2.6
Pros: Location is okay, at its best. Away from the clubs but close enough to take public transportation (bus).
Cons: Food is very bad. Staff are rude. Drinks are not available at all times. I had to walk from bar to bar just to get a soda. Beach is not prepared for bathing, waves are rough. Someone almost drowned. Lifeguards are not paying attention. Room are disgusting. It smells like mold and its dirty. We were a group of 18 people and non of us had an okay room.
Mediocre
3.4
Pros: The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
Cons: I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort
Okay
4.8
Pros: The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
Cons: The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.
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