Book Ace car rentals in Miami

Reviews for Ace in Miami

Recent reviews

Traveler rating

Excellent

39

Good

27

Okay

21

Mediocre

51

Poor

3

Find reviews that mention:

car was cleanfriendly staff

get the carcredit card

car availableeven though

shuttle from the airportnever rent

car insuranceper day

great pricecustomer service

2.0

Paid for a specific class of vehicle (hybrid) and checked in, provided all information and was ready to pay when I was informed they only had a Nissan Sentra left. Obviously I know car rental companies don’t guarantee you’ll get the exact vehicle but if I booked for a hybrid that’s what I needed and I expected a hybrid vehicle of some kind. Waste of time and glad I didn’t pay ahead. They also asked for my insurance card and wanted to charged me an additional $90 for coverage which they stated was not optional. I’ve never been asked to show my insurance card when renting a vehicle before and typically additional coverage is optional.Reviewed 2022 Jul 17

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10.0

The vehicle needed service just regular maintenance for example it needed an alignment it pulled to the left.Reviewed 2022 Jul 14

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8.0

Ease of pick up and drop offReviewed 2022 Mar 22

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2.0

They force me to buy an extra Inssurance when I already had one. And it was late I couldn’t change it. They were about to close. I was not happy at all.Reviewed 2022 Feb 23

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2.0

Terrible customer service. Charged us for insurance, gas, and tolls after I said I didn’t want it. Impossible to find someone to help us with it. Never again.Reviewed 2022 Jan 30

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2.0

Rude reps. Over sold insurance when I already had my own insurance. Charged me extra $70 on an already agreed to an amount booking.Reviewed 2021 Dec 22

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8.0

Experience was ok, however car was dirty and windshield cleaners didn't work properly, they were clearly worn out.Reviewed 2021 Dec 16

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3.9

We set up the account with ACE rent a car through Kayak. We were hit with an extra charge we didn't expect: dropping off the vehicle in another airport. When we first made the arrangements, there was no mention of the extra charge (maybe Kayak should have told us?), and then when we picked up the car it was unexpected. But the wait at airports was very short and the staff were helpful -- at least the young lady serving us at the counter seemed sympathetic. The manager (in Miami) wasn't too understanding.Reviewed 2021 Sep 15

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1.9

At pickup I felt there were a LOT of hidden charges, so my rental cost was nothing like the quotationReviewed 2021 Aug 14

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1.9

I've a contract to pick up the car from Miami Airport and drop off Orlando Airport, they charge me $75 extra for dropping off the car at the Orlando office. I kept calling them, no one was able to help. They are lost. I would never rent from ACE car rental again.Reviewed 2021 Aug 13

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1.9

Ace charged more at drop off than the contract I signed. Could you have a Kayak rep or Ace rep call me.Reviewed 2021 Jul 27

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10.0

Pros:Had the shortest line at the airport. Service was great. Thought I was getting a mid size car & was given a nice SUV.Reviewed 2021 Jun 02

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• What is the most popular rental car from Ace in Miami?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Ace in Miami.

• How many car rental locations does Ace have in Miami?

  Ace has 1 rental location in Miami. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Miami airport (MIA)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Miami airport (MIA)?

  Yes