Best rates found by KAYAK users in the past 48 hours.
Pros
" and helpful."(in 863 reviews)
", short enough process."(in 863 reviews)
" and respectful."(in 863 reviews)
Cons
" horrible and rude."(in 364 reviews)
" and smelled"(in 2734 reviews)
"2 for car."(in 375 reviews)
Reviews for Fox in Miami
Overall Rating4.7 MediocreBased on 587 reviews
Cleanliness
5.3
Comfort
5.4
Overall
4.6
Pick-up/Drop-off
4.7
Value for money
4.7
Recent reviews
Traveler rating
30
17
2
26
4
0
134
Find reviews that mention:
2.0
They did not have a car for me and your company will not refund my payment. Very poor service and experience.Reviewed 2023 Nov 01
review from
2.0
Worst car rental experience we’ve ever had. We had booked a van months in advanced. Our flight times had been changed by the airline about a month prior to our trip. Fox NEVER reached out to us to explain there is only a 6 hour grace window of time from arrival to when they will hold your car for you. We had no idea. So after a very long travel day we take the shuttle to their off-site facility 20 min away (another thing we didn’t realize because the website said they were located AT the airport), we were told our reservation had been cancelled because we were like 45 min passed the grace window of arrival and they had no other cars. We had two small children with us and they were completely unhelpful and showed no remorse. NEVER EVER book with this company.Reviewed 2023 Oct 21
review from
2.0
I prepaid for my reservation and when I went to pick up my car, they told me they did not have any cars available leaving me stranded in an area that I was not familiar with. And also they have not refund my money.Reviewed 2023 Oct 17
review from
2.0
They did not have any cars available. No cars were all available to pick up. I had to use Lyft all weekend.Reviewed 2023 Oct 10
review from
2.0
I did receive a good car but I was lied to on the front desk. I was supposed to pay $500 and a $200 deposit, which I never received back.Reviewed 2023 Oct 01
review from
4.0
the drop off charge is way to high 80 dolls...abusiveReviewed 2023 Sep 18
review from
6.0
Pros:Dealership was in a very sketchy neighborhood Felt unsafe with late night pickup. People fighting in the parking lot. Woman came in and started screaming the was going to blow the place up Car was nice and clean Staff seemed exhausted due to elements of location and volume of customers waitingCons:LocationReviewed 2021 May 30
review from
2.0
Pros:Shuttle drivers were gratis.Cons:Front desk for check in needs help badly in staffing and customer service.Reviewed 2021 May 30
review from
2.0
Pros:Nothing.Cons:Everything. Someone please call me.Reviewed 2021 May 27
review from
6.0
Pros:Not muchCons:The fee they advertised was not the one that we got chargedReviewed 2021 May 26
review from
6.0
Pros:What I didn’t like is that I was driving a vehicle for 3 days with the sticker on the plate expiredCons:making sure they explain sunpass I knew nothing about and making sure vehicle plate is not expired before giving it outReviewed 2021 May 23
review from
6.0
Pros:Line for pickup took like 1-1/2hrs. Heard plenty of people getting upset with the employees over not having the car they reserved, paying more than anticipated, etc. We luckily didn’t have any issues so that’s good. Drop off was great, easy. Shuttle service was excellent. We felt anxious the whole time due to reading Yelp reviews so we took pictures and double checked everything to ensure we weren’t getting feed/charged for anything weird. But nothing came up.Cons:Check in should be more organized and efficient. Is there a way to organize based on check-in time? If I have a reservation at 3 I should be able to roll out of there at 3:05. Not 4:30.Reviewed 2021 May 21