2.0
The AVIS representative in Miami was extremely rude and condescending...not just to us but to many of the customers that had confirmed rental vehicles, had somewhere to be and had NO cars. He told us if we wanted a pick up truck that it would cost us $500 a day and that was all he had!!!!! NEVER AGAIN AVIS!!!!!!Reviewed 2023 Oct 02
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10.0
All okReviewed 2023 Sep 10
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10.0
The vehicle had a funky smellReviewed 2023 Aug 18
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6.0
Was ok, I agree to pay some amount but they charged me more than it wasReviewed 2023 Aug 12
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2.0
I was charged $244 for returning the car a few minutes later after 10am, while the car was given to much later after 10am. Further, I was told to return it empty, without fuel, when I picked it up in Miami, but then I was charged $118 for gas service later. So, I am very upset, like I have been fooled instead of served.Reviewed 2023 Aug 07
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10.0
Fast. Easy. Affordable.Reviewed 2023 Jul 30
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2.0
We booked a car rental in May, and confirmed a few days before our arrival on July 23. The morning we arrived in Miami Avis told us they had no car for us. They also said they tried to call me which was a lie, and when I asked to speak with a manager, he was not available. He never called back and there was no answer at the line when I called back. We were eventually able to rent a car through a different Avis location but it was a large pick up truck, which affected our plans for travel, and we were then CHARGED for not picking up the original car, which was not available. The final person who assisted us at the Miami airport was great, but I until that point I was appalled at the outcome and lack of any help in identifying another vehicle.Reviewed 2023 Jul 29
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2.0
Hidden costs compared to the quote mentioned on Kayak Hidden costs included over $40 in taxes (federal and state), as well as a requirement to pay to protect the car despite buying car protection on kayak. The original price was quoted on kayak to be $90 and the actual price was closer to $150Reviewed 2023 Jun 02
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6.0
Asked car was not there. Received car was overdue for maintenance more than 1 month.Reviewed 2023 May 29
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10.0
The customer service at my pick up location was excellent. She was very helpful.Reviewed 2023 Apr 19
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4.0
The pickup process was painful. Lineup took forever and even though I had a reservation my car wasn’t ready so I had to wait even longer.Reviewed 2023 Mar 25
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4.0
The attendant opened the office 30 minutes late. None of the customers present received the reserved vehicle. One of the patrons immediately returned the vehicle when she discovered car problems. Although I had reserved a minivan, the attendant told me that there were no minivans left. The vehicle that was given to me was filthy; it even had chewing gum in a few places on the back seats.Reviewed 2023 Mar 21
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