Find reviews that mention:
4.0
The original booking took me to a location that was closed and no one was there so I had to spend another $30 on uber to go to the airport to get the hertz there and rebook the car which was also more expensive. Dropoff was a bit confusing as I was in a more remote location and the drop box was hard to find.Reviewed 2023 Sep 04
review from![kayak]()
10.0
Great customer service ! Made you feel like a valuable customerReviewed 2023 Aug 18
review from![cheapflights]()
10.0
Great customer service made you feel like a value able customerReviewed 2023 Aug 15
review from![cheapflights]()
2.0
The staff and service were slow for no reason at all.Reviewed 2023 Aug 02
review from![kayak]()
4.0
Poor pickup experience, they tried to give me a small class vehicle than I booked. The agent would not listen and she was dismissive and rude. They blamed kayak for the errorReviewed 2023 Jul 16
review from![kayak]()
10.0
Excellent !!Reviewed 2023 May 30
review from![kayak]()
8.0
Please update and show the update car list to show specifically what you have.Reviewed 2023 Apr 21
review from![kayak]()
10.0
Couldn’t of been any betterReviewed 2023 Apr 19
review from![kayak]()
2.0
Buyer beware. There are of charges for every little thing. I reserved a compact car. For two days the car was not available. I called every step of the way and it was documented that I was wait for the unavailable car as to not incur additional fees. The only way I was able to get any car was having to pay a $12 a day upgrade fee that I did not agree to. . Also if you are renting a car in Miami be prepared to pay $13.99 daily for tolls. I rented from the downtown Miami Hertz. It was Hertz DT LE on 2nd Ave. Not really the best customer service very busy location I don’t recommend renting from here. I was never able to resolve my issues at this office. I had to deal with Hertz customer service. I eventually ended up renting at another location on 36th. They were so much more helpful, no surprise fees and went above and beyond to help me.Reviewed 2023 Apr 09
review from![kayak]()
10.0
Easy to useReviewed 2023 Mar 31
review from![kayak]()
4.0
Pickup took 90 minutes. Also, the location we were supposed to pick up from was closed on Sundays. Our reservation was for a Sunday pickup. That makes no sense!! We were able to get it changed, but it added more stress and time to an already long process. They needed several more people working the counter to cut down the looooong line.Reviewed 2023 Mar 25
review from![kayak]()
2.0
Waited 1.5 hours in line for the Hertz counter at the Miami airport. Absolutely ridiculous after a long day of flying. Never again with Hertz.Reviewed 2023 Feb 27
review from![kayak]()