Pros: Nice clean car and very friendly and professional staff during pick up.
Cons: Directions for early am drop offs posted more clearly
Pros: Nothing. I would never rent from this particular Hertz again and I don't recommend anyone rent from them.
Cons: First, this rental facility is off airport property. There is NO shuttle from the airport, which I was unaware of. I had to take a taxi for $30! I rented a "full size car", a Chevy Malibu. The car was trashed! It took myself and a Hertz employee almost 15 minutes to document all the previous damage to the vehicle. It was covered in dents, scratches. The rims were damaged from grinding on curbing and were filthy. The Hertz employee told me the car was damaged "during Spring Break" rentals. The inside of the car was clean with the exception of the interior glass. I would have refused the vehicle under any other circumstances but I was pressed with time so after carefully documenting, including photos, the damage I accepted it. I was returning the vehicle at 4:00AM because of an early flight. I then was told that this particular Hertz has NO drop box! I was told that I could return the vehicle this to the airport at an additional cost of over $50! Once again, I had no choice. I had to take the hit. Rent from this Hertz at your own peril.
Cons: They would not let me modify the reservation because it was booked through kayak. This was extremely inconvenient. I will not book from hertz again.
Pros: The drop-off was great! Super fast and easy. Nice car, clean and comfortable.
Cons: I waited 45 minutes in line to pick up the car. There were 3 agents there, one who was actually checking customers in. I'm not sure what the other two were doing. Customers were noticeably upset.
Cons: Pickup at MIA was a disaster. Only 2 customer service reps at the counter; each transaction took 30 minutes as they tried to upsell etc; and the manager was truly unhelpful. I rented from Hertz because I thought I would get a better quality experience. Instead, I wanted a solid hour on line after my flight.
Pros: I put “Mia” in when renting and when I got to Miami airport they told me the car was renewed from a hertz in a Chevy dealership 6 miles away. I took a $30 cab there to get car and when I showed up I was advised that the hertz moved a year prior. Go got another cab to new place and by that time it was 1:30 pm. They closed at noon and no one on your help line could assist me as I was told all cars at airport were booked and all other stores were closed. SUOER stressful.
Cons: See above
Pros: Friendly accommodating staff. Great location.
Cons: Didn’t have the class of car I reserved available.
Pros: CLOSE TO MY HOME
Cons: A SIGN OUTSIDE/ORGANIZATION INSIDE/BETTER CUSTOMER SERVICE
Pros: NOTHING! I WAS CHARGED FOR A RENTAL (3/10/21) AFTER BEING CHARGED HERTZ CONTACTED ME THE DAY BEFORE, SAYING they had no cars available I still have not been refunded or offered any type of compensation.
Pros: The staff was very accommodating
Cons: Finding the location was quite difficult. Signage was quite poor.
Cons: Pickup wait could have been quicker.
Cons: Not waiting an hour in the waiting room for my rental. Service was slow only one person working. Car broke down and it took us three days to get a new one after sitting on hold for 2 hours trying to get it corrected. Will never rent from them again
On average a rental car from Hertz in Miami costs ₪122 per day.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Miami.
Hertz has 14 rental locations in Miami. Take a look at our Hertz rental location map to find the best rental cars near you.