Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Cons: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Cons: "Nothing beat"
Cons: "bus service to the plane"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Food and entertainment are great"
Cons: "The airplane is not as good as you would expect from the best airline in europe"
Cons: "No vegan good woithout order"
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Cons: "Security going from venice to Istanbul then israel could have been better"
Pros: "Food crew movie selection"
Cons: "Both flights were late and I missed my connection"
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "Great chairs"
Cons: "Great flight company"
Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
Pros: "This flight was short and easy. Easy to board. Served an awesome cold breakfast. No problems."
Cons: "No personal screens."
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Cons: "Food, WiFi on airplane."
Pros: "Boarding didn't take too long"
Cons: "The seats were super uncomfortable with literally no legroom, the average baby booster seat would probably be more comfortable..."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Fairly empty flight. Decent movie selections. Pleasant crew."
Cons: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "New plane"
Cons: "Head phones very poor quality"
Pros: "Респект израильским пилотам!!"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Pros: "the staff is nice and helpful, food was fine, boarding and fligh on time"
Pros: "The boarding was the only redeemable of the trip, correct and efficient"
Cons: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
Pros: "Boarded quick"
Cons: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
Cons: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
Cons: "No service on flight. Israeli disregard and stupidity.. fly Swiss zlufthsnsa or British Air and learn what your company fails to do."
Pros: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Cons: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Pros: "Israeli jewish airline"
Cons: "Safety movie didn/t work properly and we taxi back to the gate."
Pros: "Crew space overhead"
Cons: "1 1/2 hour delay on board before departure: bathroom not clean"
Cons: "In your website it was not specified that this wad a low cost flight. More expanses were required on check in. There were many passengers that felt misleaded."
Pros: "The crew is nice."
Cons: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Pros: "crew crewis nice and helpful"
Cons: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
Cons: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
Cons: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
Pros: "Smooth flight"
Cons: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
Cons: "the bed Attitude from the check in desk never again with EL AL UP"
Pros: "pleasant crew very safe made everyone feel safe with excellent security throughout"
Pros: "Got there on time"
Cons: "Crowded. Old planes."
Pros: "The crew"
Cons: "The seats"
Pros: "The safety aspect of flying on EL AL"
Cons: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
Pros: "The El Al crew are amazing, patient, and probably the best thing about the airline. The food was also very good for airplane food. The 747's need to be put out to pasture. Overall a very good experience for a long-haul flight."
Cons: "The boarding process had no process in Israel - I was in business class but had to wait in a huge line since everyone just boards when they want - even though there are zones printed on the ticket the airport personnel lets everyone board the plane at the same time and disregards the boarding procedure. No order whatsoever."
Cons: "In general everything is fine, but the flight was delayed by one hour, so I missed my train."
Pros: "The seats are all worn out... we had special food ordered. On the way there it was messed up. On the was back they didn't give it to me all together."
Cons: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
Pros: "Direct flight from tel aviv to new york, great security, handicapped check in"
Cons: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
Cons: "Never on time Always have problems that keeping them from departing on time"
Cons: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
Pros: "Price was good"
Cons: "1. No organization to boarding, I e: everyone boards at the same time without a line 2. Very little leg room and reclining room 3. Hardly any choices for entertainment"
Cons: "the flight late 6 hours without telling why, i missed my connection flight also."
Cons: "Delay in taking off"
Pros: "Not dying, staying alive"
Cons: "Emergency landing after blowing a tire, not recommended"
Pros: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
Cons: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
Pros: "No delays"
Cons: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
Pros: "The crew was great"
Cons: "The crew is trying to do their best with a very old, poor maintained, very crowded airplanes. I think cows have more room in a cattle truck than we had. Seat cushions were so old they lost their flexibility TV panel didn't work so no matter how much the crew tried, they couldn't fix it.... So as far as ELAL say: fly 5 hours without entertainment in a very old plain with no room to the legs But at list the food is kosher - ha? Not that I care...."
Pros: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
Cons: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
Pros: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
Cons: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."
Pros: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
Cons: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."