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Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Yes"
Cons: "Everything was good"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Very friendly crew and on time with no problems."

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "The crew!!"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Not enough leg room"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"

Pros: "kLM staff was great."

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Pros: "Excellent very good"
Cons: "Everting so good ex"

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "Very friendly staff"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Cons: "Amesterdam airport employee was really rude"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Got to Amsterdam on time and everything was great including the staff"

Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Pros: "The included snacks and the seats."
Cons: "Nothing."

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Spacious cabins, friendly service"

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Pros: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Cons: "Ask the staff not to be so moody for no reason at all."

Pros: "Late flight 1 hour"
Cons: "Be ontime"

Pros: "Crew was amazing and helpful."

Cons: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."

Pros: "Nothing"

Pros: "The seating availability at the check in time"
Cons: "The TVs never worked"

Pros: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Cons: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"

Pros: "Staff, seat."
Cons: "Delayed again: 40 mins"

Cons: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"

Cons: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."

Pros: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Cons: "Check in process both online and at the airport. The seats on the aircraft."

Pros: "On time. Clean ."
Cons: "less lights while fly"

Pros: "seats were confortable"

Cons: "The entertainment"

Pros: "as if we were at the beginning of aviation"

Cons: "The flight was 1 hour late to depart"

Pros: "short time flight"
Cons: "no entertainment/poor food"

Cons: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"

Pros: "Nothing"
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"

Cons: "1h and 30 minutes late"

Pros: "Boarding was good, flight and landing"
Cons: "Had to go through security check in Istanbul"

Pros: "Everything was very quick and well organized."

Pros: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Cons: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."

Cons: "Flight was 1h20 minutes late."

Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."

Pros: "Smooth flight, the staff was friendly."
Cons: "10 minutes delay at departure."

Pros: "Good communication with crew..."

Pros: "Food"
Cons: "Flight was late and I almost missed my connection to Tel Aviv plane."

Pros: "The sandwich was very convenient, even though the flight was very short"
Cons: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"

Cons: "At destination we received the stroller damaged, with missing inter- connecting pieces"

Pros: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Cons: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."

Pros: "Punctuality, politeness, cleanness"
Cons: "Food, but not so important for me ."

Pros: "It was a pleasure to fly with them. I wish they flew in the continental US too."

Pros: "Staff were cordial and efficient. Boarding was efficient and smooth."
Cons: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."

Cons: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."

Pros: "The professionalism of the crew and the food."
Cons: "too small aircraft sensitive towards the weather changes."

Pros: "Nothing"
Cons: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."

Pros: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Cons: "Way too early of a flight, had trouble sleeping on plan."

Pros: "Nothings"
Cons: "Food will be good in future stuff i want them to be smile more confortable flght"

Pros: "safety fly"
Cons: "seats were too small, food looks not well"

Pros: "Friendly crew"
Cons: "Long wait on the bus out to board the plane"

Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"

Pros: "The sandwich was yummy."
Cons: "Everything was fine"

Cons: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."

Cons: "There was no entertainment, but that was O.K."

Cons: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"

Pros: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Cons: "Midnight flight was the only option, and it was even then more than half hour delayed."

Pros: "Flight didn't exist."

Pros: "The flight scadual"
Cons: "Replace airplane to a modern one!"

Pros: "Nothing"
Cons: "Nothing"

Pros: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."

Pros: "Seats were good"

Pros: "Nice seats, clean spacious airport, nice crew"
Cons: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."

Cons: "Everything"

Pros: "Departure and arrival were right on time."
Cons: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."

Cons: "One hour delay and baggage retrieval also took one hour"

Pros: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Cons: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."

Cons: "We had were more than 3 hours late"

Pros: "Comfortable and spacious seat allowed me to slee most of the flight!"

Pros: "Nice crews. Flight was on time"
Cons: "There is no instant noodle as in Suncafe (menu)"

Pros: "smooth check in and boarding"

Pros: "I like the competative rates and on time schedule."

Pros: "Nothing"
Cons: "Lost my luggages"

Pros: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Cons: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"

Pros: "Short wait"
Cons: "Not enough leg room"

Pros: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Cons: "0000000000000000"

Cons: "Didn’t get to it"

Pros: "The employee were professional and nice. Every thing went smooth"
Cons: "None"

Pros: "Mostly everything was fine with the flight"
Cons: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."

Pros: "The lounge"
Cons: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."

Pros: "Fast amd easy flight"

Pros: "Quik flight"
Cons: "The fiod I requested from the menue was not available"

Cons: "Very bad transfer arriving from Istanbul at Antalya."

Cons: "Very bad transfer arriving from Istanbul at Antalya."

Pros: "Wonderful flight. Everything was Handled well by flight staff"
Cons: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"

Pros: "We got where we were going safely"
Cons: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."

Cons: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."

Pros: "Staff was nice"
Cons: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"

Pros: "Cost was reasonable."
Cons: "Often it has delays."

Cons: "Delayed 35 minutes"

Pros: "Good flight overall and crew good"
Cons: "Left half hour late otherwise satisfied"

Pros: "customer service in general.."

Pros: "Plane was veryClean. On time. Staff were very frindly"

Pros: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."

Pros: "efficient boarding"
Cons: "seat a bit worn out. luckily it was a short flight"

Pros: "Everything perfect I Like the sun express"

Cons: "Just perfect and on time"

Cons: "The boarding Schdule"

Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."

Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"

Cons: "Crew was rude to all passengers"

Pros: "Good"
Cons: "Not bad"

Cons: "Landing was very rocky"

Cons: "They stole my money"

Pros: "The price"
Cons: "The mass"

Pros: "The price"
Cons: "The seats"

Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."

Cons: "My bag did not arrive"

Cons: "Crew members are very rude"

Pros: "price good -- and it worth try again -- get more from this price"

Pros: "As noted above"
Cons: "Nothing really"

Pros: "nothing."
Cons: "everything"

Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"

Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"

Pros: "On time"

Cons: "45 minutes delay"

Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"

Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"

Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Great team and great pilot everybody to the baggage people were excellent!"

Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"

Cons: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"

Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."

Pros: "Nothing in particular"
Cons: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"

Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"

Pros: "anything"
Cons: "everything"

Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."

Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."

Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"

Pros: "As long as I arrive safely, price is the most important thing about a flight..."

Pros: "Nothing"

Cons: "not direct fligth"

Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."

Pros: "Everage"
Cons: "Service"

Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."

Pros: "No things"
Cons: "All of things"

Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"

Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"

Pros: "The updates"

Pros: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"
Cons: "Everything"

Pros: "Minimal delays"
Cons: "No complimentary snacks"

Cons: "Overall a 3 class company."

Pros: "I made it where I was going. Seats were no more uncomfortable than any other 737."
Cons: "The boarding process is horrendously slow. It took about 1 hour to board."

Pros: "the trasfer form fkight to flight was areally fast!"

Pros: "Terrible service"