Pros: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Cons: "The baggage took a really long time to be delivered to the carousel"
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "The seats were good for a short flight, which this was. No complaints."
Pros: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Cons: "Honestly can’t think of anything"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Cons: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Cons: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Pros: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "No wifi or any entertainment. Flight delays and lost baggage!"
Pros: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Cons: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Pros: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Cons: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pros: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Cons: "I really can’t think of anything I didn’t like!"
Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Pros: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Cons: "Such sits should not be declared preferred and cost more."
Pros: "The crew was very responsive. The dinner food was good."
Cons: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Pros: "Nice smooth and organized flight"
Cons: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Pros: "lots of crew members, flight landed a few minutes early."
Cons: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Cons: "Small seats, no leg room, seat in front of me reclined till it almost hit my chin. Narrow narrow narrow aisles: so bad your little carts used by rushing, bashing, crashing cabin attendants left my arm (on the aisle) bruised and black & blue. The person in the seat next to mine had an INOPERABLE ENTERTAINMENT SCREEN FOR THE ENTIRE FLIGHT. The crew was constantly racing back & forth up and down the aisles bashing into chairs, people, what ever... because the aisles were SO TINY."
Pros: "The Lufthansa crew and planesnare always top notch."
Cons: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Cons: "Nothing they could have done but screaming baby for hours was.most unpleasant"
Pros: "Our children were given an activity bag as we boarded the plane, and that was nice"
Cons: "The first problem was that we had to pay $95 per check in bag—A total of $800 extra round trip! That was a shock and very angry. Next we were told we would get a free meal on the international flight but there was no meal—for 7 hours! Then $12 for WiFi. We will never fly Iceland air again!!"
Pros: "Entertainment was pretty good."
Cons: "Seats seemed small for average size person. 2 flights on my 3 leg journey were late departing and arriving. No missed connections but it was close."
Pros: "Friendly crew. Good on blankets and pillows. Clean Airplane. Good leg room."
Cons: "7 hour flights should have a small meal. We didn't even great pretzels or peanuts and only one beverage service the entire time. Iceland Airs airport logistics also near great improvement."
Pros: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Cons: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Cons: "You could have told me ahead of time that it costs $95 to bring a suitcase on board"
Pros: "Free entertainment, free checked bag."
Cons: "Chairs are too firm and uncomfortable for a long flight."
Pros: "Good movie selection."
Cons: "Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though."
Pros: "No baggage but flight advertised as Evonomy standard, that includes 1 checked bag."
Cons: "See above."
Pros: "Iceairline has been delayed from Newark , can’t catch the connection flight from Reykjavik to Frankfurt at same day , ponsdond to next day flight ."
Staff was wonderful. There was no breakfast because a cooling system had not been repaired. My luggage didn’t make it on the plane in London, so I had to wait to have my luggage delivered. I’m a long ways from home to be without items in my bag. We have to wait to be reimbursed for costs
The flight boarded two hours late and then we had an hour sitting in the aircraft before take off. Tempers got hot The actual flight was fine and the food was really tasty. Because we landed more than 3 hours late, I missed my connecting flight. No connecting flight for the rest of the day and had to sleep over. There was absolutely no support from BA on the other side. Nothing
This is not a new thing, but I feel compelled to mention the size of the seats and leg room are atrocious. It would be nice if there was more guidance from airline attendants to remind people to put seats upright during meal time. Entertainment was good and my seat area felt and looked clean.
Pros: "Friendly staff, easy check in. Professional and courteous on board."
Cons: "Food could be better of course and the price could be better,"
Pros: "Clean plan that was only slightly delayed"
Cons: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Cons: "More open counters for the plethora of people trying to check in. Started the trip off with frustration"
Pros: "The crew were stiff but nice."
Cons: "The Club World seats are ancient and dirty with no storage. You are also staring directly at a stranger. Also British Airways makes you pay to select seats in advance even if you buy Business Class, which is a bit much."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Cons: "I don't like the attitude of some cabin crew."
Pros: "Plane was much more comfortable than the old AA plane we flew to Lisbon. Crew was excellent. First meal was good. I was in window seat, and enjoyed the side bin with also gave armrest space."
Cons: "Second meal of "hot pocket" type of thing was poor. Plan took off late due to security checks"