Book Budget car rentals in Los Angeles

Pros: Drop off receipt showed a different amount than the amount shown on my credit card

Cons: Better customer service

Pros: The staff in LA and Santa Barbara were very friendly and helpful.

Cons: The wait in line was very long. Once finally to my car, we opened the doors to discover that it reeked of cigarette and pot smoke. Because I had waited in line so long already, I had absolutely no time to go back inside and exchange it for another car, or I would have been late to my meeting.

Pros: The drop off.

Cons: It took 35!minutes to be picked up while other rental car companies circled past me at least four times. My car shook from from issue with the front end. I tried to trade in while driving from LA to Cambria but the 800 number had no idea what inventory was available in Santa Barbara until they opened at 8am and by that time I was already pushing ahead to Cambria because I had a set meeting time.

Cons: Agent tried to upsell.

Cons: The gentleman who took care of the drop off/pick up in Palm desert has always been respectful, efficient, fast, and pleasant. Just really good at his job. I make sure i rent a car from that location specifically because it's one of those things when I already have a lot of things to stress about on that day of travel and I know that renting a car from that location will be foolproof easy and fast because of the person at the counter is good at his job. Note: I put mediocre overall rating because the car that i got from Los Angeles airport smells really bad. I dont know if it's from a dog or cat poop or whatever but it makes me wanna throw up. I just didnt have the time or the energy to exchange cars when i realize i couldnt take it.

Cons: Car smell like someone smoke in it. It had mechanical issues

Pros: I liked that they didn’t take money beforehand

Cons: We ended up never picking up our rental. We spoke to several people trying to receive a shuttle to the rental location, because the reservation email we had specifically said they were available as long as we called to ask for one. We were told that was impossible, the best they could do was extend our reservation window out an hour and wait for us. Not wanting to pay $50 for a cab we just made a new reservation with a different company, who came and got us in two minutes and had our fresh clean car to us ten minutes after that. We never picked up our rental.

Cons: I would like to report budget for not letting me rent a car that I booked couple days in advance. I was planning a business trip to San Jose from Los Angeles. I booked a car for 1 pm, came at 12:58 pm and the guy just locked the door in front of me. I told him I had a reservation to which he friendly waved his hand and I didn’t see anymore. This tremendously impacted by whole trip. Everything was planned by hour and because of kayak and budget my entire day went off schedule which in its turn had a negative consequence of other people’s scheduled events. I had to find an immediate substitute for the rental. This is the worst experience I’ve ever had with renting a car and on kayak. This is NOT. Never renting from budget again. Kayak, I’m waiting for a compensation for this mistake.