2.0
Horrible customer service when picking upReviewed 2023 Dec 04
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6.0
It takes too long to get Service. The line was terrible to get to the counter.Reviewed 2023 Nov 27
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8.0
Speeding up the check in process would be helpful.Reviewed 2023 Oct 05
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2.0
They charged me for somethig and don't Even Say whyReviewed 2023 Oct 02
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2.0
Don't waste your time here and these guys shouldn't even be listed. They force you to get their additional insurance if you don't have a US based policy.Reviewed 2023 Sep 29
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2.0
PoooooooorReviewed 2023 Sep 25
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4.0
The line took over an hour and they were not helpful or accommodating. Made us cancel our reservation to change the name and get back in line for another half hour. Then they pressured us to purchase $25a day insurance and when we would not the service got even worse. The whole operation seems to thrive on selling over priced insurance.Reviewed 2023 Sep 24
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2.0
They literally didn’t have the car I reserved and told me I could pay an upcharge or wait two hours. A literal SCAM.Reviewed 2023 Sep 24
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10.0
Tania in check-in was amazing. She worked carefully to help me with understanding the paperwork, etc. Phil in car rental return was also wonderful. He made sure I was safe as LA had slippery sidewalks and ramps due to the massive rain storms. Thank you to Phil and Tania !!!!Reviewed 2023 Mar 23
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6.4
Hidden TermsPros:The car was new and clean.Cons:They rely on Carrentals.com which has a horrible customer service experience. I wanted to adjust my booking, but Carrentals.com insisted that U-SAVE policy would not allow it unless I booked another car with them. When I arrived to pick up my car, U-SAVE mandated that I purchase third party liability insurance from them as they don't accept Canadian or international insurance coverage. This consequently raised the cost of my rental by another $250. I will not use them again.Reviewed 2017 Sep 05
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2.0
Cons:the company doesnt exist!! it charged my credit card and thats it. no car, no money back!!!Reviewed 2015 Nov 01
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2.0
Fraud Alert!! This company is a scam.Cons:The numbers given on the reservation - one was the corporate HQ in Mississippi which didn't answer the phones and the local number was a disconnected Verizon wireless number. No shuttles despite advertisement, and when I took taxi to the address in the reservation there was no such business there. What the heck? This wasn't at any small airport, it was at LAX. Several hours later when I'm already in another company's rental car I got a call back from the HQ who said the reservation email must have had old phone number and address. As for the shuttle, they would have needed me to take a shuttle to a private parking garage telling them I'm using their lot and then crossing the street. That is shady as heck. Too bad for them I already listed this as a fraudulent/scam charge on my credit card. Lady at HQ said they would fight it, and I broke my cool and told them to suck an egg. Good luck getting your $32 from me.Reviewed 2015 Oct 29
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