Book Ace car rentals in Los Angeles

Reviews for Ace in Los Angeles

Recent reviews

Traveler rating

Wonderful

35

Very good

13

Good

0

Okay

18

Fair

1

Mediocre

0

Poor

140

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car insurancefriendly staff

2.0

They deliberately caused me to buy high-priced insurance. I paid a very high price.Reviewed 2023 Nov 29

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2.0

The shuttle was really rude and the customer his customer service is really bad. We will never book at Ace! So disappointed with the service especially the driver!Reviewed 2023 Nov 24

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2.0

They lost business to a competitor seemed like they wanted to keep thier car.Reviewed 2023 Nov 23

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8.0

Amazing price and great service. Only caveat is that pickup is tricky - we had to ask around at airport to clarify - and involved taking a city bus (which broke down, not aces fault) to a parking lot where we waited in rain for the ace shuttle to the ace office. It just took a while. But drop off much smoother as ace shuttled us direct to terminal. Overall definitely worth the pickup trouble and a great valueReviewed 2023 Nov 21

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2.0

We were not able to get a car because Ace's power was out and they couldn't process any payments. We had to spend multiple hours securing a new rental.Reviewed 2023 Nov 11

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2.0

Bad experienceReviewed 2023 Nov 10

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2.0

To have a few issues but I guess the most important one was that they would not let me take the car out unless I bought their insurance. The card listed for in the time period that I required it was $199 and when I got up to the counter They charge me $250 for their insurance and I told them that I already had my personal insurance which covered rental cars but they insisted on the agent was posting to his coworker that he got a hefty commission which I understood even though he had a giant piece of white chilling in his mouth which made the conversation difficult in some areas. I don’t know for sure what he would say , I will go with one of the major car rentals next time upfront it’s a little bit more money but you don’t get scammed on the backend. I took the car out with a half a tank of gas. They bark full tank so when I brought it back, of course, with a full tank not to have to pay nine dollars a gallon , and also the floor mats were missing call Brandon car I think they charge you for missing mats. It might be another one of their charges I did videotape the car. Yours truly, Demetrio Serraino.Reviewed 2023 Oct 24

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2.0

Forced you to buy extra insurance when u already have your own insurance insuring what they providedReviewed 2023 Oct 23

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8.0

Picking up the car was crazy long. Way too many people. Long line to the bathroom. Music too loud. Couldn’t hear name being called. Not enough seatsReviewed 2023 Oct 21

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4.0

Unexpected charges, was quoted 290 online and ended up paying 414. Pretty hefty difference. Other than that service was great.Reviewed 2023 Oct 17

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2.0

ACE car rental shouldn’t even be offer on the website for they close at 10pm. With LAX busy schedule and crazy traffic it’s always guaranteed your going to be running late. If a car rental don’t open 24HRS it shouldn’t even be on your website for deals because at the end it cost us the customer to experience a horrible time trying to get a next car rental which won’t even be a deal anymore. For me I already booked the car rental about one month out thinking you I got a deal and what I got was the worst car rental experience ever.Reviewed 2023 Oct 17

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2.0

Bad customer service. Long waiting in the car rental. The staff pushes to get you acquire extra servicesReviewed 2023 Oct 15

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• Where can I find Ace Los Angeles car hire branches?

  You will find Ace car hire Los Angeles branches located just a short distance from Los Angeles International Airport (LAX). A free shuttle is available to connect passengers arriving at LAX with Ace car hire. You can take the shuttle from outside the lower-level Arrivals Hall. Look out for pink signs directing you to the Metro Connector bus stop. The Metro Connector bus will take you to the car hire depot. Once you depart here, you should then wait for an Ace shuttle bus, which will take you to the Ace car hire desk.

• What types of vehicles can I hire from Ace in Los Angeles?

  Ace Los Angeles car hire offers various booking categories so you can choose a vehicle that’s perfect for your trip. When you hire a car with Ace, you will have a choice of compact, economy, full-size, and standard vehicles. You can also choose SUVs or people carriers if you’re travelling with a large group or have a lot of luggage. A hire car with 4x4 capacity, like an SUV, may also be a good choice if you plan to drive outside of LA and explore one of the many national parks that surround the city. Meanwhile, a compact car is ideal if you’re planning a city break and want to drive in crowded neighbourhoods, like Beverley Hills or Central LA.

• Where are the best places to park my Ace hire car in Los Angeles?

  Los Angeles has a lot of private parking, so you may find it difficult to find parking lots when you are out and about. Areas like the Fashion District and Hollywood do have more car parks on offer, so it may be best to park in these areas and then use public transport to reach other locations. There are not a lot of 24h car parks in LA, so be aware that you may have to pick your vehicle up by a certain time. If you are looking for parking in Hollywood, you can use the Proper Parking 24h lot on North Highland Avenue, close to the Hollywood Walk of Fame. Meanwhile, in the Fashion District, the Paragon Parking lot on South Hope Street is open until 2 am.

• What is the most popular rental car from Ace in Los Angeles?

  Compact (Toyota RAV4 or similar) is the most frequently booked rental car type from Ace in Los Angeles.

• How many car rental locations does Ace have in Los Angeles?

  Ace has 1 rental location in Los Angeles. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (According to our data)