Guest reviews
Overall rating
5.8
Okay
Based on 1,365 reviews
Cleanliness
5.9
Comfort
6.2
Pick-up/Drop-off
5.3
Value for money
6.0
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Pros
"Staff was friendly and helpful."
(in 863 reviews)
"Car was in good shape."
(in 1639 reviews)
"Fast pickup and good price."
(in 590 reviews)
Cons
"Customer service horrible and rude."
(in 364 reviews)
"Car was dirty and smelled"
(in 2734 reviews)
"2 hour wait for car."
(in 375 reviews)
Recent reviews
Traveler rating
157
156
192
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211
Find reviews that mention:
customer service
pick up the car
car was clean
long wait
long line
friendly staff
waited over an hour
car available
car was dirty
car was great
great price
great car
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10.0
Pros: Staff was very friendly and felt with the long line very efficiently.
Cons: I had no issues and don’t think any improvement could be made for my experience. Thank you!
review from
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4.8
Pros: Sorry not much
Cons: It would be nice especially after a flight , have to wait n wait. We understand the Easter rush . It was 35 minutes to get to front of the line. Ok , then we waited over an hour to get our rental sitting n standing with other anxious families and business people. Not good . Usually like the other companies automatically, automatically start offering other alternatives just to get the people on their way . Nobody offered any unless you to get to an agent . Huh ? There were cars sitting there .. Offer something!
review from
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9.2
Pros: I don’t know if it was the time of day or not, but we have never had such a quick and easy check-in for a rental car before. We were there around 10pm. We didn’t have to wait for someone to be working at the counter. We were not pressured into paying extra for insurance or paying for a full gas tank. We were in and out the door in about 10 minutes. All of these things have been a huge issue when renting a car, no matter which company we rented from. We had a surprisingly pleasant experience this time around.
Cons: My only issue with this rental was the smell in a couple of cars. Usually, we see a car, choose that one, load up, and leave. We had to try three different vehicles because of the smell inside. One smelled very faintly of smoke and then covered up by a lot of air freshener that was way too fragrant. Another smelled like another kind of smoke with less effort to get the smell out. We finally landed on one that actually smelled clean and wouldn’t give me headaches from the intense perfume. They were all “clean”, but some could have used some extra air out time even though they were all “smoke-free”. I hope the previous renters were charged...
review from
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2.0
Pros: Never pick up the Car the place was close
review from
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5.6
Pros: Nice car, free upgrade, nice people, prompt shuttle
Cons: Was not explained that there is no drop off for cars before 5am. Missed my flight waiting for this.
review from
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7.6
Pros: Drop off and cleanliness
Cons: Nobody showed me where the preinspection paperwork was. Pickup at airport took too long. Attempts at up-sales were annoying. Policy of being charged extra for early drop off is ridiculous.
review from
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2.0
Cons: This place is a scam and they will trick and trap you with hidden fees, high deposits and unfair costs. Never again
review from
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5.2
Cons: Staff pressured us to get an upgrade on us after I said we were in town to visit a dying loved one. The shuttle and long waiting hours to get in and out were an issue. We were told paying ahead of time would speed up the pick up process but there was no actual incentive.
review from
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5.2
Cons: It’s a very lethargic group who are in charge barely attending to their jobs with the exception of Sergio who enthusiastically greeted me when I turned in my car. The car was dirty inside snd out, smelled like too much air freshener and was scratched on the outside with cigarette burns on the upholstery. The car had 25k miles on it. Good value for the rental time but the car was disgusting.
review from
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2.8
Cons: I picked up my vehicle at 7:30am at the LAX location. The man behind the counter would not rent me the car unless I paid for liability insurance. I told him several times that the insurance is optional and my credit card covers me. He still would not rent it until I paid the $13.99/day for liability. EXTREMELY unprofessional. Will never rent from Fox again.
review from
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2.0
Pros: Nothing
Cons: Horrible process. Took over an hour to get my rental car that i reserved ahead of time online.
review from
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2.8
Cons: Rental shows 600 usd, pickup they say 1200
review from
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Where can I find Fox car rentals in Los Angeles?
Top tips for renting a car from Fox in Los Angeles
- Compact rental cars from Fox in Los Angeles are around 45% cheaper than other car types, on average
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