Pros: No shuttle at the Airport and to the airport
Pros: I liked that it was cheap.. but you also get what you pay for. I’ll spend the extra 20$ next time.
Cons: Checking people in with courtesy. The overall welcome was disappointing. Some people had been waiting an hour. The person behind the counter told me if I didn’t want to wait than I could go somewhere else. Great business ethic! The whole process took around 35min. The car itself was okay. It was an older car with lots of miles. The clicker to lock and unlock never worked.
Cons: Website did not indicate 2 buses to site
Paid $10 a day for tolls and never saw one toll
Office did not open till 8 am
We were not told this
Had to take $20 Uber office was not open
Don’t like getting only 1/8 tank
Got ripped off on gas
Would never rent from this company again
Pros: Drop off was chaotic. They rejected the insurance purchased via allianz, charged more and then deducted exorbitant amounts from the deposit upon return with no damage to the car WHATSOEVER.
Cons: Terrible customer service, unethical business practices.
Cons: Everything! I'm really upset that kayak and other car rental companies suggested this location. For now on we plan to only go to reputable car companies. The place was far away and check in took forever, including us needing to show our car insurance policy. I do not recommend this company.
Cons: Car smelled and brakes were in bad shape, fluid was dripping from the engine. Staff was trying to scam everyone into paying more.
Pros: Staff friendly
Cons: We were not aware of the $400 deposit required. They would not accept the insurance that I bought on Kayak. The pick up location was difficult to get to and was shaded. We were uncomfortable. We were told not to smoke in the car ( we don’t smoke) but the car reeked of smoke. Pick up took over an hour. Shall I go on?
Pros: Staff rude & difficult
Cons: Staff more friendly and try to help customers. and be in better location
Pros: The drop off was ok.
Cons: When i landed i called the ph no for the reservation and got a taped message how to get to the rental place. That bus did not excist. After 30 min wait outside i asked a bussdriver and he told me which bus to take. The bus took me to another place outside the airport.Thats where i was picked up by the rental shuttle which took me to the rental careplace. The paperwork took 30 min. The wait for the car another 30 min. I landed 9.30 am and left the car rental 12.00. Not the best of service
Pros: Staff could benefit from customer service training. Very impersonal experience.
Cons: Communication from staff when checking out. Kinder tone when working with those behind the counter. The vehicle we rented, Nissan Sentra, had remote key problems. There was an error code on the dash the entire time. I was told ALL the Sentras have this problem. It was not very comforting to hear that explanation. Lastly, the air freshener used in the car is too much...to the point of being nauseating.
Pros: Car had ugly smell, lack of customer service
Cons: Not easy to get to the location from airport 2 shuttles.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Economy Rent a Car in Los Angeles.
Economy Rent a Car has 1 rental location in Los Angeles. Take a look at our Economy Rent a Car rental location map to find the best rental cars near you.