Cons: Car availability
Pros: The drop off was super easy.
Cons: People should know in advance they have to pay a $300.00 deposit. Some people couldn’t pay it so the check in was very slow.
Cons: Proof of insurance is not necessary
Pros: Nothing, this company is a big scam.
Cons: This company just needs to be shut down. We waited in line for two hours. We were definitely not the only people who were upset. Everyone in line and nearly everyone who got serviced were upset in varying levels. Extremely false advertising. On priceline they said no insurance but there they require you to pay our forfeit your unrefundable money. The wait was two hours but they have a two hour window to pick up the car.
Cons: They need better customer service. They need to have more man power in order to handle the phones. They’re terrible. The rental place I have ever seen. They need to get it together. Who contacts a rental company through via email. People want service immediately not tomorrow.
Pros: There was no staff, no one at the office, No car, no rental. No ability to communicate with the company
Cons: Show up to work, answer calls or emails.
Cons: My agreement said unlimited miles. At the counted they told me it was 150 mile limit. They charged me an extra $75 for unlimited miles.
Pros: Nothing. Desk man was horrible. In addition, no cars were available on my pickup date. Then I went back the next day and again no cars and a rude desk man. He told me he was short staffed. He acted as if that was my problem.
Cons: Everything. Awful experience
Cons: The rental place was closed at 6:30 pm when I arrived. I was stranded without a car. What car rental closes before 6:30 pm at LAX? All rental companies are open 24 hours at LAX. UNBELIEVEABLE.
Pros: Car was clean. Car return was easy.
Cons: They charged me an extra of $89.00. I was told that it is the law that any driver from outside State must have minimum California insurance even I showed my own full insurance from MetLife. There are two possibilities, Kayak didn’t inform me correctly when I was charged for final price of $ 224.00 or Nu Car Rental charged me extra by false claim. Also, line was too long. One of workers left for lunch even 8 to 9 customers were on line leaving only one representative on counter. I would never use Kayak or Nu Car Rental again. Thanks.
Pros: Easy, quick shuttle to and from airport.
Pros: Pick & drop off very easy, clean/new vehicles
Cons: Directions with shuttle instructions to rental company
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from NU Car in Los Angeles.
NU Car has 1 rental location in Los Angeles. Take a look at our NU Car rental location map to find the best rental cars near you.