Guest reviews
Overall rating
7.3
Good
Based on 733 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
6.8
Value for money
7.4
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
138
70
83
50
44
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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4.4
Cons: Waited in line outside for 2 hours at pickup. They added $400 in charges without telling me. Just said sign the screen. Corporate wouldn’t remove the charges.
review from
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3.2
Cons: Less wait time, better prices, less surprises
review from
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4.8
Pros: Drop off was super easy. A convertible in LA is always a joy.
Cons: An hour and a half line to pick up the car was horrible and needlessly stupid! The car was not clean. The remote key battery was dying and kept giving me warnings; at one point it would not open the trunk.
review from
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2.0
Pros: I never got to find out
Cons: I did have I guess part to blame for getting the cheapest rental but oh my... When we got to the lot thrifty had a 45-60 min wait line. Hertz was empty. I went over and got a car with Hertz in five minutes.then realized thrifty rate was so cheap it's non refundable Lesson is, you get what you pay for. Go for the better company. Read the reviews.
review from
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3.6
Pros: Really was disappointed entirely.
Cons: Paid over $500 for a 2 day rental to travel across the desert southwest, was given a 2017 Ford. Glad we made it, thanks to Thrifty. It is my intention to NEVER use them again.
review from
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2.0
Pros: Drop off was easy
Cons: Stood in line for two hours with a huge group of people inside to get a car (which I had a reservation for) as their computer system was down and were filling everyone's reservations by hand on paper. This was very concerning especially as wearing masks properly was not enforced in the line and it was very crowded inside.
review from
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10.0
Pros: easy pick up, easy drop off, great car
Cons: nothing
review from
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4.4
Pros: Cruise control
Cons: Everything.
review from
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2.0
Pros: Car rentals.com gave me a car at LAX instead of Long Beach. I would basically have to rent a car at Long Beach airport to pick up the rental car at LAX. The most stupid idea! I asked for a different option but they refused. Told me someone would have had to die to get a different answer. I will never use car rentals.com again
Cons: Resolve my issue. I rented a car through Hotwire at Long Beach and didn’t use the car at LAX,
review from
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7.6
Pros: Great price. Car was clean.
Cons: Staff at thrift LAX were rude. They didn’t have a car ready. The thrifty representative helping us asked us to go out into the lot and “look” to see if there were any cars in zone 3 for us to pick up (there weren’t) and then when we came back they had us wait without telling us for how long or for what reason. Then they told us to wait farther away. They were not open with information about the situation. It was really late at night and this information would have put us at ease.
review from
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10.0
Pros: Was quick and easy. No long lines when I was there and just a short wait for the shuttle
review from
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10.0
Pros: Staff was very friendly, pick up and drop off super easy and quick
Cons: Everything was great
review from
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Where can I find Thrifty car rentals in Los Angeles?
Top tips for renting a car from Thrifty in Los Angeles
- 25% of our users found rental cars from Thrifty in Los Angeles for ₪108 or less
- Compact rental cars from Thrifty in Los Angeles are around 45% cheaper than other car types, on average
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