Guest reviews
Overall rating
7.8
Good
Based on 799 reviews
Cleanliness
8.1
Comfort
8.1
Pick-up/Drop-off
7.5
Value for money
7.8
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Pros
"Car was great and clean"
(in 1659 reviews)
"Great vehicle and friendly staff."
(in 893 reviews)
"Customer service is very good"
(in 198 reviews)
Cons
"Never renting from them again!"
(in 160 reviews)
"The customer service was terrible."
(in 196 reviews)
"The car was not cleaned."
(in 1350 reviews)
Recent reviews
Traveler rating
197
89
49
30
62
Find reviews that mention:
customer service
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car was clean
staff was friendly
great car
pick up and drop
great service
great experience
picked up the car
quick and easy
car available
return the car
great price
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2.0
Pros: Nothing. I called ahead to ask if getting my car after 12:30am (the time posted on google for when Sixt closes at LAX) would be a problem. The customer service rep told me that I should not worry, LAX Sixt is open 24 hrs. This was false information I was not able to get my car and I was forced to get another car elsewhere at 2am. Didn’t make it to bed u til 3am. SIXT refuses to refund me. Sketchy.
Cons: Nothing. I called ahead to ask if getting my car after 12:30am (the time posted on google for when Sixt closes at LAX) would be a problem. The customer service rep told me that I should not worry, LAX Sixt is open 24 hrs. This was false information I was not able to get my car and I was forced to get another car elsewhere at 2am. Didn’t make it to bed u til 3am. SIXT refuses to refund me. Sketchy.
review from
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6.4
Pros: Easy
Cons: Pick up in Los Angeles no enough front desk . It took me 1.30 min to get my car
review from
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10.0
Cons: Need more staff at the check in desk
review from
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8.8
Pros: The car they gave us was nice.
Cons: If we would have gotten the car that we were expecting.
review from
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10.0
Pros: Great overall across the board
Cons: It was perfect
review from
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7.6
Pros: Nice car, clean, drop off was easy.
Cons: The wait for the bus at the airport and then the waiting in line at the service desk was unnecessarily long.
review from
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2.0
Pros: Nothing. Staff was abusive
Cons: Everything. Staff was abusive and car was filthy
review from
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6.0
Cons: I reserved a small/economy vehicle ahead of my trip but during my pickup I was told they had no more of these in their lot. Not sure how that works (something you reserve and pay for not being available), but fine. Where Sixt failed was not adjusting for their mishandling of the situation. My only option was to get a mini-van or pay for a luxury vehicle. How is that fair??
review from
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6.8
Pros: My car was upgraded without charge. It was a great car, extremely comfortable and something I did not expect. Also, despite pushing the insurance, the employee was polite and apologetic for wait.
Cons: Better online pick up with online check in can really speed up the process. I spent one hour standing after a long flight to pick up car. Furthermore, it’s time to stop pushing extra insurance sales, especially when customer declined it and stated that he has coverage through his insurance.
review from
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2.0
Pros: Nothing
Cons: Did not receive the vehicle. Something wrong with their system. Waited 1.5 hours. Ended up going to enterprise for rental. Still waiting on refund
review from
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10.0
Pros: Staff, car, cleanliness
Cons: Reservation was supposed to be for airport location. Shuttle was a long wait. Then had to uber to downtown location for rental car. 2 hours wasted.
review from
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8.4
Pros: The car was comfortable, and the process was easy.
Cons: The car smelled like asian food for the first several days. I wiped the interior several times and found sauces spilled. Made me a little less confident that the car was thoroughly cleaned prior to my possession of it.
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Where can I find Sixt car rentals in Los Angeles?
Top tips for renting a car from Sixt in Los Angeles
- 25% of our users found rental cars from Sixt in Los Angeles for ₪130 or less
- Compact rental cars from Sixt in Los Angeles are around 45% cheaper than other car types, on average
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